Levels Unawatuna Hotel Reviews

5 out of 5

by A traveller

Posted Mar. 6, 2024 on Hotels

Comment from Hotel Management

Mar. 17, 2024 by Manager, Hotel Management

Dear sir,Thank you for staying at Levels Unawatuna, Glad we could provide you with a comfortable stay, We would like to welcome you back to Levels Unawatuna on your next vaction to srilanka.

4 out of 5

by A traveller

Needs to be clean

Posted Dec. 25, 2023 on Hotels

Location and overall appeal of the hotel is great. Some staff are really good and helpful. Most are courteous but the language barrier makes it super hard at times. Front desk was the worst and there was a huge gap in requests made to them and getting those executed by the staff. Cleanliness needs a WHOLE LOT to be improved on. In every room and every aspect of bathrooms.

2 out of 5

by A traveller

Posted Dec. 25, 2023 on Expedia

The photos are very outdated and do not match the current condition of the rooms or public areas of the hotel. It is obvious that several years ago it was a very modern, chic, and comfortable place to stay, but renovations and updates are desperately needed. Our suite had a large bathtub that was too dirty to use, the lock/keys for our door would regularly get stuck and be difficult to open or lock, the cabanas surrounding the pool had dirty linens, our bathroom sink had a leak and the bathroom had a serious ant problem. The worst problem was the air conditioner which stopped working 5 times during our 4-day stay making it difficult to sleep or relax in our room. Again, all of these issues happened in our suite which was supposed to be the best or one of the best rooms at the property. On the positive side, the staff was great and tried to accommodate us the best they could. Every time the air conditioner broke someone would come to fix it, but the fix would only last a short time before the AC unit broke again. The staff in the restaurant were great, very attentive and the food was good. We can’t say anything negative about the staff, they were very helpful to us, but the hotel needs to do some renovations/updates to be rated as highly as they are on and the photos on the website are very misleading

4 out of 5

by A traveller

This traveller left a rating score only Posted Jul. 15, 2022 on Hotels

4 out of 5

by A traveller

Stylish boutique hotel.

Posted Feb. 14, 2020 on Hotels

Nice room big bathroom. Lovely pool area and good food in the restaurant. Big breakfast. Bit out of the way but easy to get tuk tuks to Galle it Unawatuna.

4 out of 5

by A traveller

Posted Jan. 6, 2020 on Hotels

Beautiful place in a fantastic location outside main Unawatuna, next to Jungle Beach. It's a bit of a trek to main Unawatuna, but you can easily move around with Tuk Tuks and we hired a scooter for our time here which was perfect. The hotel really has the wow factor - great views overlooking the beach and a beautiful pool, however also relies on this with slightly lower standards elsewhere. There was a funny smell in room, drains or mould. WiFi was basically unuseable due to being so slow and at times just didn't work. Food was very average, although I am basing this on the breakfasts as we did not have our evening meals here. Funnily this was the most expensive place on our Sri Lankan trip, and definitely not the best! We found guest houses to be much better quality throughout. The staff were very friendly and helpful.

5 out of 5

by A traveller

Thumbs Up

Posted Dec. 21, 2019 on Hotels

Stay was comfortable, room was amazing with ocean view, meals were superb

5 out of 5

by A traveller

Great hotel and fantastic service

Posted Aug. 28, 2019 on Hotels

My wife and I spent four nights at this hotel and we were treated to a lovely suite overlooking the ocean. The trip was mainly planned to relax from the busy work life and this hotel delivered this perfectly. The seas were a bit rough at this time of year, so we had a brief dip at Jungle beach which is a 5 min walk from the hotel. If you are looking for a gym, its 15 mins away by walk or 5 mins by tuktuk (we tried it once, but we really wanted to relax instead). There are a few things to mention such as the supportive staff, fantastic room, pool, food, spa and the services. We tried them all including a candle lit romantic dinner for our 3rd wedding anniversary, the lovely massage at the spa as well as a safari trip to Yala which was fantastic. Thanks to the site manager (Hasantha Lakmal) who kept this place in pristine condition and helped us spend the time fruitfully. We'd love to return and recommend this place to anyone.