Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de montréal,québec canada
Publié le 13 févr. 2019 sur Expedia
Réception très courtoise, chiens qui t'accueillent et décor à couper le souffle.
Route chaotique,mais ça vaut la peine
par un voyageur
Publié le 5 mars 2019 sur Hotels
We had an enjoyable, peaceful stay. We were upgraded free of charge to a better unit you which we were very happy about. The only thing was the dirt road to get there is quite bad - need a bakkie or 4 wheel drive. No Cellphone signal. Wifi only in reception which is not very good quality.
par un voyageur
Great breakaway experience, and staff was friendly
Publié le 3 nov. 2018 sur HotelsIt was an amazing experience for my family, we explored various experiences offered in and around the area
par un voyageur
Beautiful lodge and surroundings
Publié le 10 sept. 2018 sur HotelsFantastic lodge, well equipped, with outstanding beautiful surroundings, it is ideal for to chillout and walks around the surrounding area
Commentaires de Gestion de l’hôtel
13 sept. 2018 par Conrad, Gestion de l’hôtel
Dear Anthony
Thank you for your review , we are delighted to hear that you enjoyed your stay with us.
Thank you and kind regards
The Penwarn Team
par un voyageur
Publié le 13 août 2018 sur Hotels
We booked the luxury family suite for 2 adults, and although beds were very comfortable and room was clean and the food was basic but wholesome and tasty. We found little things were just not up to scratch. ie we had a fire in our room and we had to go outside the room to get more wood they didnt put the wood in the room. We also had to ask for towels in the room on the one day as they had been removed. Had we wanted a shower before dinner there would have been no towels. The power went off for a night when there and there was no candle in the room just a paraffin lantern which was broken and hard to light. The lodge also did not have normal water bottles to place in the rooms when the electric blankets were not able to be used. The lodge has a charm about it but it was a very draughty lodge with lots of gaps around door frames and windows and given how cold it was the lodge was still cold inside. There was a very warming fireplace in the main area however the seating was set so far back from it and guests were having to put chairs closer to the fire only to find that the next day the chairs had been removed again away from the fire. Staff did not assist in moving the chairs either. All in all a lot more attention to detail would lift this lodge to another level. Wifi really not great and extremely slow (which is mentioned on the website) and no cell phone signal at all.
Commentaires de Gestion de l’hôtel
19 août 2018 par Conrad, Gestion de l’hôtel
Dear Sheena
Thank you for taking time to write a review about your stay with us.
I have to start by apologizing for the broken lantern and towels not being in the room as that is on us.
However , there are a few things we need to address in your comments.
1. The comment about having to get wood from outside yourself is simply not true as one off our managers assisted you with this and the extra wood is placed right outside the door so you can add wood if needed.
2. Unfortunately we can not do anything about power going off as this was due to Eskom(The power supplier) , I had given you candles when you were at the fire place before you headed to bed and unfortunately it is quite difficult giving out hot water bottles to +/- 70 guests.
3. The comment "draughty lodge with lots of gaps" perhaps so unfortunately that is what comes with a building that is over 132 years in age.
4. The comment about the seating in our main area , we can not place couches and furniture around the fire place as it can get quite dangerous as well as it looks extremely untidy. Thus we have to move everything back to its place in the morning and as for the comment that no staff helped you is simply untrue as the managers asked if they can move the chairs and you refused the help.
4.As you stated the Wifi was mentioned on the website thus you would have also read about the signal as these are mentioned together ,we are in a world heritage site so we can not put up any form of towers to help with the signal and Wifi , I should also mention that having +/- 40 on the wifi at a time makes the wifi non existent.
However we do apologize for our short comings.
Regards,
Conrad Fraser
General Manager
par un voyageur
Publié le 17 juill. 2018 sur Expedia
Comfortable but a way off the main road, great staff, walks and surroundings
Commentaires de Gestion de l’hôtel
16 août 2018 par Conrad, Gestion de l’hôtel
Dear Alan
Thank you for your review.
We hope to have you stay with again in the future.
Kind regards,
Conrad Fraser
Recommandé
pour Escapade avec des amispar un voyageur
Great Farm to Stay At
Publié le 9 avr. 2018 sur HotelsThe Penwarn farm is out of the way by Bushman's Nek. You need to drive a couple of kilometers outside of Underberg then 16 km on a dirt road then 3 km on a rough driveway. You will need a 4X4. The farm only has intermittent wi-fi but you won't need that while you are here anyway. The food is delicious (restaurant serves breakfast, lunch, and dinner). The farm tour was a lot of fun. They run a very large dairy and also have a lot of horses. Part of the farm used to be a hunting reserve so there are still wild eland, wildebeest, ostrich, and other wild animals. There are a lot of birds here too. I highly recommend staying here. It is a great, relaxing place where you can hike, horseback ride, or drive around the beautiful Underberg area. It is also close to Sani Pass which is very fun to drive up.
Recommandé
pour Tout le mondepar un voyageur
Publié le 9 oct. 2017 sur Expedia
Beautiful location. Kind staff. Great cabin. Delicious food!
