Note fondée sur 629 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Hinanui,We value your feedback and business and are grateful to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & we look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards, Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
par un voyageur
Publié le 19 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2023 par Suresh, Gestion de l’hôtel
Dear ChristianThank you for your great review about us and our property. It's our pleasure to serve you here. Hope to see you again.Have a Great Day!!!!
par un voyageur
Publié le 18 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 janv. 2023 par Suresh, Gestion de l’hôtel
Dear Guest,Thanks for your great reviewIt is our pleasure to serve you here.Hope to see you again.
par un voyageur
Publié le 28 sept. 2024
Very nice. I like the one bedroom apartment feel.
par un voyageur
Publié le 17 août 2024 sur Expedia
Room is clean and modern. Location is great. A/c can be upgraded
Commentaires de Gestion de l’hôtel
25 août 2024 par The SureStay Plus Hotel Team in Upland, CA, Gestion de l’hôtel
Thank you for your review. We apologize if there was any inconvenience with your A/C. Thank you for letting us know. If you have any other concerns please do not hesitate to let us know.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par The SureStay Plus Hotel Team in Upland, CA, Gestion de l’hôtel
Thank you for your review. We look forward to seeing you next time. If there is anything we can improve, we look forward to any feedback you may have. Thank you!
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par The SureStay Plus Hotel Team in Upland, CA, Gestion de l’hôtel
Thank you for your review. We look forward to seeing you next time. If there is anything we can improve, we look forward to any feedback you may have. Thank you!
par un voyageur
Publié le 14 août 2024 sur Expedia
Property has no elevator, had to carry my toddler and baby upstair.
Commentaires de Gestion de l’hôtel
15 août 2024 par General Manager, Gestion de l’hôtel
Dear Tom,Thank you for taking the time to review your recent stay at the Sure Stay Plus Hotel in Upland. We appreciate your feedback and are sorry to hear that the lack of an elevator impacted your experience.We understand that navigating stairs with young children can be challenging. Please know that we do offer downstairs rooms to guests with children upon request. We apologize that this wasn't communicated to you during your reservation or check-in process. We will be sure to reinforce this with our staff to ensure a smoother experience for future guests with similar needs.We hope you'll consider staying with us again in the future, and we'll be sure to accommodate your request for a downstairs room.Sincerely,
par un voyageur
Publié le 12 août 2024 sur Expedia
Accommodating and nice rooms
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
We are thrilled to receive your 5-star review of the Sure Stay Plus Hotel in Upland, CA! Your kind words about our accommodating staff and comfortable rooms truly make our day. We strive to provide a welcoming atmosphere and ensure our guests have a pleasant stay, and it's wonderful to hear that we succeeded in doing so for you. Thank you for choosing us, and we hope to welcome you back again soon!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par The SureStay Plus Hotel Team in Upland, CA, Gestion de l’hôtel
Thank you for your review. We look forward to seeing you next time. If there is anything we can improve, we look forward to any feedback you may have. Thank you!
