Note fondée sur 616 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Hinanui,We value your feedback and business and are grateful to be your hotel of choice.We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles and clean rooms.We are glad to provide you with great value, complimentary breakfast, clean & comfortable facilities and a mountain view.It is because of wonderful customers like you that our whole team love to come to work.Thank you for being a valued customer & we look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards, Raquel SchindzielorzGeneral Manager & Director of Sales SureStay Plus by Best Western Upland CA
par un voyageur
Publié le 19 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2023 par Suresh, Gestion de l’hôtel
Dear ChristianThank you for your great review about us and our property. It's our pleasure to serve you here. Hope to see you again.Have a Great Day!!!!
par un voyageur
Publié le 18 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 janv. 2023 par Suresh, Gestion de l’hôtel
Dear Guest,Thanks for your great reviewIt is our pleasure to serve you here.Hope to see you again.
par un voyageur
Publié le 28 sept. 2024
Very nice. I like the one bedroom apartment feel.
par un voyageur de Bettendorf
Publié le 3 août 2024 sur Expedia
Great property! I would probably recommend cleaning out trash bins outside rooms more frequently (were a little smelly) but otherwise great place to stay.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at the SureStay Plus in Upland, CA. We're delighted to hear that you enjoyed your experience overall and found our property to be great.We apologize for the inconvenience caused by the trash bins outside the rooms. We appreciate you bringing this to our attention, and we'll be sure to address this issue with our housekeeping team to ensure more frequent cleaning and a more pleasant stay for our guests in the future.We value your recommendation and hope to have the opportunity to welcome you back for another great stay, where we can provide an even better experience.Sincerely,
par un voyageur
Publié le 3 août 2024 sur Expedia
Very impressed with the look of the recently updated room. Suresh was super helpful despite us arriving early for check in. Beds and pillows were comfortable.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your wonderful experience at the SureStay Plus in Upland! We're thrilled to hear that you were impressed with our recently updated rooms and found the beds and pillows comfortable.Suresh is a valued member of our team, and we'll be sure to let him know how much you appreciated his help, even with your early arrival.We're so glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,
par un voyageur
Publié le 3 août 2024 sur Expedia
Staff were very friendly. Our room smelt funky, cigarette smoke and urine.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
We're pleased to hear that you enjoyed our friendly staff, but we apologize that the condition of your room did not meet your expectations. At SureStay Plus, we take pride in providing clean and comfortable accommodations, and your feedback regarding the unpleasant odor is concerning. We'll address this immediately with our housekeeping team to ensure it doesn't happen again. We value your feedback and hope you'll give us another chance in the future to provide you with a more positive experience.
par un voyageur
Good place to stay
Publié le 2 août 2024 sur HotelsThe place was clean. My room was good and it was quiet at night. I would stay here again.
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your positive experience at our SureStay Plus Hotel in Upland, CA! We're thrilled that you found our accommodations clean and quiet, and that you had a good stay overall. It's great to hear that you would consider staying with us again in the future.We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us ensure we're meeting that goal. We hope to have the pleasure of welcoming you back to our hotel on your next visit to Upland.Sincerely,
par un voyageur de Aurora
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par The SureStay Plus Hotel Team in Upland, CA, Gestion de l’hôtel
Dear James,Thank you so much for your 5-star review of the SureStay Plus Hotel by Best Western in Upland! We're thrilled that you had such a positive experience with us. While you didn't leave any comments, we're happy to know that you enjoyed your stay enough to give us a top rating.We hope to see you again soon for another wonderful stay. Safe travels!Sincerely,
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Dear Jorge,On behalf of the entire Sure Stay Plus Hotel team in Upland, CA, thank you for the perfect 10 out of 10 review! We're thrilled that you enjoyed your stay with us and that we were able to meet your expectations.While you didn't leave any specific comments, your rating tells us that we provided you with exceptional service and a comfortable experience. We're committed to continuous improvement and always strive to make each guest's experience better than the last.We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,
