Note fondée sur 609 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Guicherd-Callin de Voiron
Hôtel rustique proche d' un petit lac
Publié le 1 sept. 2013 sur Expedia
Pour : Le grand lit. Les chaises longues au bord du lac.
Contre : La convivialité. La signalétique : indiquer la piscine ou le restaurant plutôt que les interdictions.
Emplacement : Pêche, bains de soleil, promenades, kayak .
L' hôtel n' est pas au bord de Clear Lake mais au bord d' un petit lac de montagne plutôt joli.
La chambre offre un très grand lit et un jacuzzi mais peu de place pour poser et ranger ses affaires.
La nuit on entend un peu les camions sur la route et la climatisation des voisins.
Il y a une piscine et des chaises longues au bord du lac.
L' ambiance est un peu rébarbative à cause des interdictions affichées partout accompagnées parfois de menaces d' amendes.
par un voyageur
Publié le 25 août 2024 sur Expedia
We stay here every year, and saw a significant difference this year. Bath tub was great, as usual, but the fireplace did not work, and someone kept knocking on my door in the middle of the night 1AM‐3AM which made me very uneasy and I felt unsafe. Because of that, I got no rest whatsoever
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Ian,Thank you for your continued loyalty and for sharing your experience. We're glad you enjoyed the bathtub, but we're deeply concerned about the issues you encountered during your stay. The malfunctioning fireplace and the disturbance in the middle of the night are not the safe and comfortable environment we strive to provide. We will quickly address your concerns with maintenance and security to ensure a more restful experience on your next visit. -Hospitality Team
par un voyageur
Publié le 21 août 2024 sur Expedia
Nice setting on small lake. The overpriced room was a painted over 1950 style. Good beds. Needs better furnishings. Mold in shower. Strong cleaning product smell was overpowering, No Food available near or far.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Gary,Thank you for sharing your valuable thoughts. Situated in the heart of Blue Lakes, our lodge delivers picturesque mountain views of the Mendocino National Forest. However, we're sorry you noticed a scent from our cleaning products. Our housekeeping team will review your feedback and address your concerns. Despite this, we trust you had a restful night's sleep in our comfortable beds. We hope to welcome you back. -Hospitality Team
par un voyageur
Publié le 15 août 2024 sur Expedia
Property is nice, the rooms were not very clean but scott the host and the front desk gentleman fixed it for us. It’s new management so there were hiccups but Scott the host made sure we were taken care of. It is such a beautiful property and the lake is incredible. Would stay there 💯 again!! Such an amazing time. Recommend to everyone!!
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Lea,Thank you for your honest review and for giving us a perfect rating. It's wonderful to know that despite the inconvenience with your room, you thoroughly enjoyed your experience. You can be sure we'll share your compliments with Scott and the rest of our dedicated team. We are truly grateful for your thoughtful recommendation and look forward to your return!-Hospitality Team
par un voyageur
Publié le 11 août 2024 sur Expedia
Duty room
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Francisco,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness. We'll look into your comments further, and we hope to see you again during your next trip.-Hospitality Team
par un voyageur
Keep lake blue
Publié le 9 août 2024 sur HotelsBlue Lake Lodge is great as is. Keep the lake blue and clean.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Yelena,Thank you for your feedback! We’re thrilled to hear you enjoyed your stay at The Lodge at Blue Lakes. Your input remains important to us and we cannot wait to welcome you back for another fantastic time. -Hospitality Team
par un voyageur
Birthday weekend fun
Publié le 4 août 2024 sur HotelsIt waa my birthday weekend & the staff & Jose that works in the office qas so amazing & nade everything perfect being completely. accommodated from check-in to getting us a boat rental or anything we needed to checking out.
Perfect weekend!!
Commentaires de Gestion de l’hôtel
6 août 2024 par General Manager, Gestion de l’hôtel
Dear Loretta,Thank you for choosing The Lodge at Blue Lakes for your birthday celebration! We are thrilled to hear that you had a perfect weekend with us, and we're so glad Jose and our team made sure you had everything you needed for a relaxing, enjoyable birthday visit. We appreciate your wonderful feedback and can't wait to see you again in the future!-Hospitality Team
par un voyageur
Publié le 2 août 2024 sur Expedia
I use to work there and the last owners were difficult to work with but they kept that place clean and nice. Its a shame that our small community lost this paradise to someone who only cares about taking your money.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Robert,Thank you for sharing your perspective. Your insights are important, and we hope to work towards ensuring a better experience for all our guests.-Hospitality Team
par un voyageur de Santa Rosa
Publié le 17 juill. 2024 sur Expedia
When I checked in, it was just after the check in time and there were so many people there who had apparently bought day passes that there was nowhere for a paying guest to park. At all. It was over 100° and I had dogs in the car and I had to park out by the road. The person who checked me in was not very nice to me, although he was plenty nice to the woman that he checked on before me. The room was good as far as air conditioning and tile floors. The floors were wet and sticky feeling. The bathroom could have used a deep cleaning as well. a couple hours after I checked in there was a public safety power shut off and the staff did not offer any kind of assistance to anyone. Luckily, it came back on after an hour. And perhaps the most disappointing, there is a photo of a pool on the website. The poo looks like it has been out of commission for at least a year. It has been drained and has a couple of feet of disgusting nasty water in the bottom. The entire enclosure is rundown in a state of disrepair with multiple broken pieces of furniture. it looks awful
Commentaires de Gestion de l’hôtel
19 juill. 2024 par General Manager , Gestion de l’hôtel
Dear Crystal,Thank you for staying with us and taking the time to share your experience. While we're glad you appreciated our efficient AC, we apologize for any issues with parking and cleanliness as well as for any disappointment with the service you received. This is not the level of accommodation we aim to provide, and we'll keep your comments in mind. Please also accept our apologies for any disappointment with the pool. We're hoping to be able to open it next summer and have removed all pool photos from our site. That said, we truly apologize that you felt caught off guard and for any disappointment that was felt. It's our hope you will consider staying with us again in the future so that we can deliver an experience worthy of a perfect rating. -Hospitality Team
par un voyageur
Good times
Publié le 8 juill. 2024 sur HotelsLodge team, aka, Charlie were awesome! Had a great time. Got a bit busy from day pass users, but otherwise a fun experience with live DJ at one point. Will return soon!
