Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Pratique
Publié le 16 mars 2023 sur HotelsChambre spacieuse, bon déjeuner, propre, lit confortable. Frigo, micro-ondes.
Chauffage bruyant, ouverture sous la porte de 1’’ donc bruit du couloir comme si vous y étiez. Risque de feu: la porte de salle de bain se consume sur la lampe chauffante et la minuterie se bloque.
Commentaires de Gestion de l’hôtel
20 mars 2023 par Tamala AGM, Gestion de l’hôtel
Hello- Thank you for letting us know. All the doors in the hotel are fire proof doors. The lamp will not burn the door. Thank you
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Tamala GM, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The room itself was fine but there was just an uneasy feeling about the area, the transient setup in the parking lot and the many rules at check-in - like this property had issues in the past. Breakfast was ok.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tamala GM, Gestion de l’hôtel
I am sorry you felt uneasy, Everything here is fine. Signs up about rules is to prevent issues. Not because we had issues. I am glad you enjoyed your room.
par un voyageur
Helpful staff when called
Publié le 25 juill. 2024 sur HotelsClean room, helpful staff when I called @ 12:20 a.m. to ask for help. It sounded like a man was outside my ground floor room talking loudly. The staffer checked inside & outside - no one there. I determined it was a neighbor with his patio door open. Appreciate the care taken to make sure no one was outside.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tamala GM, Gestion de l’hôtel
I am happy our staff was able to assist you and thank you for letting us know. Thank you for staying with us!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Tamala GM, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Tamala, Gestion de l’hôtel
Thank you For staying with us!
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Thank you for your kind support and hospitality. This property was very convenient and had enough space for 4 people. I’ll definitely use this property when I come to Japan again.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Tamala , Gestion de l’hôtel
Thank you for Staying with us! We are very happy to welcome you anytime for your future visits from Japan.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Carpet full of nasty stains all over the room. Bathroom floor sticky, refrigerator that freezes the food, microwave that barely heats up. The room had dirty corners and make us feel zero confidence so we didn’t even sleep using the sheets properly thinking that the lack of hygiene could be perfect for bed bugs. There was no room cleaning during our stay and only 2 towels for 2 adults and 2 children.
Only 1 dirty office chair in a room meant for 4 people.
There was a sign at the front door with food safety violations so we did not eat the included breakfast.
The pool was supposed to be open all day but suddenly and right between 1 and 2 pm, they close it everyday… only 6 chairs scattered all around the pool to sit and 3 tables (some in bad shape or dirty). No pool towels at the pool and instead, the towels shelves were nasty dirty. Seeing how the pool guy was adding chemicals in the middle of the day made us feel very unsafe so we didn’t use the pool anymore. Who adds chemicals at other time that is not overnight? Scary!
There were signs all over the hotel with the rules such: no coolers can be used in the lobby, no parties allowed, etc…
We felt ripped off with the price of the room. I read that the fee for each room (we got 2) was usually $88/ night… we paid way more than that!
It was SO SO BAD.
Expedia!! A hotel with food safety violations should not be announced on your platform! We couldn’t go somewhere else because it was a non refundable booking.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Tamala GM, Gestion de l’hôtel
I am sorry you experienced an issue at my hotel. The sign in the window is NOT a food violation. EVERY SINGLE business that serves food in Urbana-Champaign County has one of those signs hanging outside of their door. It is mandatory. The sign says we are in COMPLIANCE with the health department. Maybe you missed that. I am so sorry. Our pool is cleaned from 1:30p to 2:30p every single day and there is a sign posted with that information on it in the pool area. Its only for 1 hour. The hotel backwashes the the pool to clean it and checked the PH balance of the water. If anything is needed, it is corrected. That is why our pool is crystal clear. I am the manager and was here everyday, and I did not get one single complaint. Any issues you had during your stay, the hotel would have been more than happy to correct those issues had they have been brought to our attention.
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Tamala GM, Gestion de l’hôtel
I am sorry you experienced an issue at our hotel. The hotel would have been happy to correct the issue.
par un voyageur
Friendly Staff and Clean Rooms
Publié le 4 juill. 2024 sur HotelsThe staff here is always friendly and helpful. The location is convenient, and it's a great option for a clean, low key stay when in town for business.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Tamala GM, Gestion de l’hôtel
Thank you for staying with us!
