Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2023 sur Hotels
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
Publié le 19 juill. 2024 sur Hotels
par un voyageur
Publié le 10 juill. 2024 sur Hotels
par un voyageur
Publié le 5 juill. 2024 sur Hotels
par un voyageur
Publié le 28 mai 2024 sur Expedia
Good hotel in Urumqi. Not walking distance from Urumqi Train Station, but a short taxi ride distance approx. 3-4km. And short roughly 20 min taxi to airport. 2 out of 3 staff provided excellent customer service as follows. Arrived early on Saturday morning and the male staff checked the weather forecast and even used his mobile phone to check DiDi (China version of Uber) fare to the airport from the hotel for me. He told me that the hotel staff can book the DiDi or taxi for me tomorrow ie Sunday when I check out. His customer service was excellent. On Sunday, I asked the 2 female staff on duty to call DiDi or taxi for me when I checked out. One of the female staff refused outright and told me to hail a taxi from the road side myself. Do not have her name but she had a slightly Caucasian look with light brownish / blondish hair and a bit plump(ish). This is probably the same female staffer that other reviewer mentioned about not wanting to help call a taxi! The other female staff, on the other hand, offered to accompany me to the road and hailed a taxi for me and told the taxi driver to take me to the airport. She really showed excellent customer service. So, 2 out of 3 hotel staff provided excellent customer service. So, because of this one female staffer, my rating was 4/5 instead of 5/5. I hope hotel management would look into this
par un voyageur
Publié le 26 mai 2024 sur Hotels
par un voyageur
Publié le 10 avr. 2024 sur Expedia
服務態度很好。很願意協助旅客。
環境清幽雅緻。
par un voyageur
Publié le 28 févr. 2024 sur Expedia
I requested a taxi call for a ride to airport, but they can not help, i hope they can improve on that
par un voyageur
Great value
Publié le 30 déc. 2023 sur HotelsNice hotel with friendly staff. Rooms were comfortable and clean so overall it was great value.
