Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
5,0 Service et personnel
5,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Needs an updated Lockbox ASAP
Publié le 23 sept. 2024 sur HomeAwayI booked this property for Labor Day Weekend and was super excited to enjoy the property and the location near Starved Rock. The checkin information gave us the lockbox code to use to retrieve the key to unlock the door. Unfortunately, when we arr
par un voyageur
Three 60s and four 30s
Publié le 25 sept. 2023 sur HomeAwayEnjoyed family time with our adult kids, hiking into starved rock, access just across the highway!!! Lots of eating out and fun to visit in your home!
par un voyageur
Great place
Publié le 17 sept. 2023 sur HomeAwayThe unit was comfy & cozy. We felt at home. It was also clean & the kitchen is fully stocked with just about anything you need for cooking. Beds were comfortable. At night there wasn't a sound to be heard. Very peaceful. We will definitely come back in the future.
par un voyageur
Very disappointed
Publié le 30 avr. 2023 sur HomeAwayUnfortunately this stay was not what we expected. To start off, our first issue was the cleanliness of the unit. Our weekend getaway was planned to celebrate our little ones 7th birthday. Because of some health issues recently , we decided to do something small and just get out of the city for a bit. I chose this unit because it had a jacuzzi in the main room. The plan was to make it his room and let him have the tub and just have some silly fun. When we turned on the water, it kept coming out dark grey. Soon after we realized that the Jets themselves had mold. We attempted to clean them ourselves , but they were just too dirty. I contacted the property manager about the issue , who first told me that the tub and Jets are cleaned after every visit. I then sent him photos and told him the mold would state otherwise. He THEN replied that he just saw his wife clean the Jets last months. So which is it? Are they cleaned after every stay, or by his wife once a month? Either way , mold takes a little bit of time to grew , and the tub/Jets haven’t been cleaned for a long time. Our kids also found a random dirty sock in one of the toy baskets. Lastly , the sofa bed has a sign that says do not open. Which means two of our guest had to sleep on the bedroom floor. Which is absolutely not okay , because the listing says the sofa bed counts as a sleeping area. It’s not okay that the tub and one of the beds were not of use, and the property manager wasn’t concerned with my issues.
Commentaires de Gestion de l’hôtel
22 mai 2023 par VrboOwner, Gestion de l’hôtel
Hi Taryn, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We pride ourselves on hosting great stays and upholding the highest standards of hospitality. We're sorry to hear that you did not have the five-star experience we endeavor to provide our guests.
- We truly value the cleanliness and condition of the home. Just to clarify, the whirlpool is serviced and cleaned after use each time. In our interaction with you, we stated that it is cleaned regularly and that we personally witnessed the tub being cleaned. We're sorry if the whirlpool wasn't up to standards as it may have been because it was vacant for some time.
- It is important to us that all furniture is in working order for guest's comfort. We apologize for the inconvenience in the sleeping arrangements as the pullout sofa was previously damaged and a new sofa is to be installed. As an alternative, there are portable mattresses in the closet as indicated in the listing.
Thank you for sharing your review. We do all we can to make the best possible stay and look forward to this property hosting many satisfied guests.
par un voyageur
Family trip for a wedding
Publié le 29 sept. 2022 sur HomeAwayGreat place to stay, clean and loved the cabin feel. It was every comfortable for 6 adults. Would go back
par un voyageur
A Home Away From Home
Publié le 16 sept. 2022 sur HomeAwayGrand Bear Resort was a perfect place for my family and I! We had privacy and plenty of room for everyone in my family to eat home-cooked meals, play games, and sleep comfortably. The children had a great time riding their scooters outside and playing put-put at the miniature golf course. It was quiet and beautiful, and Bernie was very helpful and kind. I would love to come and stay again! Thank you!
par un voyageur
Great stay and location
Publié le 14 août 2022 sur HomeAwayWe so enjoyed our stay and will be back. It was clean Great spot and everything we could need.
par un voyageur de ARTHUR
Great Vacay!
Publié le 13 août 2022 sur HomeAwayWe had an awesome weekend , hiking and relaxing at the cabin.
The cabin was exactly what we had wanted! An absolute treat to be so close to the hiking trails and being able to go back to the cabin to relax.
par un voyageur
Starved Rock Base
Publié le 9 juin 2022 sur HomeAwayGreat location, clean, spacious! Just right proximity to Starved Rock State Park!
par un voyageur
Delayed Christmas Celebration
Publié le 17 janv. 2022 sur HomeAwayOur family had an enjoyable stay at your home. It was clean and just as it is portrayed in the pictures.
