Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de cannes - france
Le top
Publié le 4 mars 2018 sur ExpediaNous avons passé un merveilleux séjour au 57
Le cadre est magnifique, le personnel aux petits soins.
Les chambres sont immenses et elles offrent une superbe terrasse d’où on peut admirer les animaux qui viennent se rafraîchir près du point d’eau.
Cuisine au top !
Game drive de reve.... éléphants, hippo, rhino, guépard, lions, girafes, zèbres....
On a deja envie d’y retourner !
Commentaires de Gestion de l’hôtel
7 mars 2018 par Melissa, Gestion de l’hôtel
Chère kayggy,
Merci d'avoir pris le temps de nous réviser. Vos commentaires positifs sont appréciés, merci beaucoup. Nous sommes impatients de vous accueillir bientôt dans un proche avenir et nous vous remercions pour votre entreprise.
Meilleures salutations,
L'équipe de 57Waterberg
par un voyageur
Publié le 4 janv. 2022 sur Hotels
My stay at 57 Waterberg was amazing. The food was better than some 5 star restaurants. Ephriam, our game driver, was the best. He made sure our drives were relaxing and enjoyable. I would also recommend a scheduling a massage with Witness.
Commentaires de Gestion de l’hôtel
4 janv. 2022 par Rita Muller, Gestion de l’hôtel
HI Darie,
Hope you are well :)
Thank you very much for your great feedback, the team really puts everything they have into the establishment and guest experience. I’m very happy to hear that you enjoyed your stay, we love getting positive feedback, it motivates us to do even better.
I will send your feedback to the staff 😊
Hope to see you soon :)
Regards
par un voyageur
Good but room for improvement
Publié le 15 févr. 2021 sur HotelsWe went here for my boyfriend's birthday and the villa is just stunning, very secluded, in the middle of nature has a private heated pool. The pool area at the villa does need some umbrellas for shade as it was super hot and unusable. The meals were great, I was very happy that they catered for vegan options. I'm just not a fan of artichokes and leeks so didn't enjoy those as much but still grateful that they chef catered for my needs. The game drives were great, we had really great sightings in the two days we spent there, the snacks on the game drive could be improved for vegans though.
I was also quite disappointed that we couldn't get a couple's massages done even though I requested them more than 2 months in advance. They could have told me and I would have booked else where. When asked about it, staff were quite rude and unprofessional as the manager said there's nothing he can do as the other lady didn't come to work. As we walked away, I heard him tell the staff that he's not going to get another lady in just got one couple. I think that could have been handled professionally. Anyway, that kinda rubbed me the wrong way especially since I've been planning this for a while.
I was quite grateful for the complimentary birthday cake and the chef even made it vegan which I didn't request, really really appreciated that. Thank you chef!
Commentaires de Gestion de l’hôtel
16 févr. 2021 par 57W, Gestion de l’hôtel
Dear Cindy,
Thank you for taking the time to review us as we appreciate your valuable feedback.
Apologies for the inconvenience caused regarding your couple's massage and the unprofessional experience. This is certainly not the way we operate and will address your concerns; please accept our apology. I am, however, happy to report that we are looking at solutions going forward with the massages. Thank you for bringing this to our attention which is helping us to improve where needed.
Thank you for your support and we hope to welcome you again.
Best Regards,
The 57Waterberg Team
par un voyageur
Publié le 6 nov. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
10 nov. 2020 par Rita, Gestion de l’hôtel
Hi Michelle, Thank you for your response. Hope to welcome you back in the near future :)
par un voyageur de Scotland
Publié le 3 avr. 2020 sur Expedia
We had such an incredible, memorable stay here. Perfect location for our first safari x
Commentaires de Gestion de l’hôtel
6 avr. 2020 par Fifty Seven Waterberg, Gestion de l’hôtel
Hi Rebecca,
Thank you for your response.
Hope to welcome you back in the near future :)
par un voyageur
waterberg 57 +++
Publié le 25 janv. 2020 sur Hotelsmooi verblijf, prachtige locatie, goed service, geweldig georganiseerde gamedrives en lekker eten. zorgeloos verblijf en intens genoten
Commentaires de Gestion de l’hôtel
29 janv. 2020 par 57 Owner, Gestion de l’hôtel
Thank you very much for the great feedback! Hope to welcome you back soon!
par un voyageur
Publié le 19 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2019 par 57W, Gestion de l’hôtel
Dear Anonymous, Thank you for taking the time to rate us. We thank you for choosing our establishment and hope to host you again soon. Thank you so much for your business! Best Regards, The 57W Team
par un voyageur
Perfect first safari experience!
Publié le 29 mars 2019 sur HotelsMy girlfriend and I stayed for three nights at the end of March to finish off what had been an amazing trip to Cape Town. We literally do not have a single complaint, all food was amazing from breakfast, lunch and dinner with two different starter and main course chefs and a dessert chef providing exceptional 5star food. A birthday cake and song was kindly given as a surprise for my birthday, as embarrassed as I may have been 😳
General service could also not have been better with constant attention given to ensure a perfect stay.
The location is peaceful and provides a great view over the lodge’s watering hole which if lucky has some great game viewing, and the surrounding reserve. Our lodge “Zebra 1” was consistently spotless with comfy bedding, and all the amenities and more, and some occasional lion roars from outside to make it extra special.
Both guides we had: Josphat and Ifram (apologies if this is incorrectly spelt) were both exceptional at spotting and getting close viewing of the desired “Big Five” as well as some other beautiful wildlife and fauna. Both were incredibly interesting and gave a great insight into the animals and everything about the reserve.
The perfect place to top off an amazing 2 week stay in South Africa and
Commentaires de Gestion de l’hôtel
3 avr. 2019 par 57W, Gestion de l’hôtel
Dear Ryan, Thank you for taking the time to rate us. Thank you also for your multiple reviews, it is much appreciated. We thank you for choosing our establishment and hope to host you again soon. Best Regards, The 57W Team
par un voyageur
Publié le 10 mars 2019 sur Hotels
We had an amazing 2 nights at Waterberg. The accommodation and service was outstanding. The safari tours were great and we got up real close to lots of the animals. Thanks for a great stay!
Commentaires de Gestion de l’hôtel
11 mars 2019 par The 57W Team, Gestion de l’hôtel
Dear Anonymous, Thank you for taking the time to rate us. We thank you for choosing our establishment and hope to host you again soon. Best Regards, The 57W Team
par un voyageur
Publié le 6 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2019 par 57W, Gestion de l’hôtel
Dear Anonymous, Thank you for taking the time to rate us. We thank you for choosing our establishment and hope to host you again soon. Best Regards, The 57W Team
