Ratings based on 765 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Glendale
Posted Oct. 12, 2024
I liked the easy, fast check in. The room is clean, spacious and nice. The bathroom is clean and the shower is wonderful. The bathroom vanity is ridiculously small. Outside parking lot and view is nothing special. Middle of a busy and noisy intersection.
Comment from Hotel Management
Oct. 14, 2024 by Cassie , Hotel Management
Thankbyou for the feedback. We are working on that bathroom vanity you speak of or ar least more storage space to accommodate.
by A traveller
Posted Sep. 18, 2024 on Expedia
??
Comment from Hotel Management
Sep. 19, 2024 by Cassie, Hotel Management
We are sorry you didn't have the best experience with us. If children is anything we can do better please reach out to us.
by A traveller
Posted Sep. 17, 2024 on Expedia
All great. They even have a massage chair in the common area.
Comment from Hotel Management
Sep. 19, 2024 by Cassie , Hotel Management
Thank you for the feedback. We are happy to hear you may have enjoyed the massage chair. We hope uou choose us again in the future.
by A traveller
Posted Sep. 16, 2024 on Expedia
Excellent
Comment from Hotel Management
Sep. 19, 2024 by Cassie, Hotel Management
Thank you for staying with us. We ate happy to hear it was excellent for you and hooe you choose us again in the future.
by A traveller
Posted Sep. 13, 2024 on Expedia
One of the best Sonestas i've stayed at.Staff was exceptional and the room was nice and the bed very comfy
Comment from Hotel Management
Sep. 13, 2024 by Cassie, Hotel Management
Thank you for choosing to Stay with us. It was a pleasure to have you as a Guest. We hope you choose us again in the future
by A traveller
Posted Sep. 13, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by Cassie , Hotel Management
We are so sorry to hear it was a terrible experience for you. If you could please reach out to us so we can dicuss the issues and see what we can do to make it better we would appreciate it.
by A traveller
Posted Sep. 9, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Cassie, Hotel Management
Good morning,We are sorry to hear you may not have had the best experience can you please reach out to us and let us know what may have happened? Thank you
by A traveller
Posted Sep. 5, 2024 on Expedia
They were very helpful and accomodating. The hotel was super quiet and the breakfast was very nice
Comment from Hotel Management
Sep. 5, 2024 by Cassie, Hotel Management
Thank you for choosing us and staying with us. We hope on your next adventure to see you again.
by A traveller
"Under construction"
Posted Sep. 4, 2024 on HotelsRoom was clean. Hotel's description said gym, gym consisted of 2 treadmills and a exercise ball. Even so the gym was closed for remodel. All soda vending machines on premises were not working. But buffet breakfast and morning staff were great!
Comment from Hotel Management
Sep. 4, 2024 by Amber H., Hotel Management
Good evening Sam,We are so sorry to hear this. As well as we are unsure what you mean by the gym being closed? We do have 1 treadmill, 1 elliptical, 1 bike, and a peloton, weighted medicine balls, and a workout ball. We are awaiting other equipment to arrive. So we do apologize. When vending was checked this morning all 1st floor vending was working. Please stop by the front desk and let them be aware, and please do ask for a soda as we do keep a few just in case. We are very pleased to hear your praises in breakfast and our morning staff! We also appreciate you bringing these issues to our attention and we will check back with everything in the morning to assure it's all good to go again. Thank you!
by A traveller
Posted Sep. 3, 2024 on Expedia
This was nice. The breakfast included was great!
Comment from Hotel Management
Sep. 4, 2024 by Cassie, Hotel Management
Thank you. We're so happy to hear you had a great experience with us.
