Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Short Stay
Publié le 22 juin 2024 sur HotelsEasy & simple check-in.
In fact hotel was very courteous in asking for check-in time.
Rooms are basic for solo travellers on business. Pillows are bit hard but manageable for 1night.
Commentaires de Gestion de l’hôtel
26 juin 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Abhishek, We're glad to hear that the check-in process was smooth and that you appreciated the courteous inquiry about your check-in time. Our goal is to ensure a seamless arrival experience for all our guests. We take note of your feedback regarding the rooms being basic for solo business travelers. Our aim is to provide comfortable and functional accommodations, and we will certainly consider your input as we continuously look to improve the guest experience. Concerning your comment about the pillows, we understand that sleep comfort is important, especially when you're traveling for business. We're sorry to hear that the pillows did not meet your personal preference. For future stays, please do not hesitate to let us know if something is not to your satisfaction. We have a variety of pillows available and would be more than happy to provide you with a different type to ensure a restful night's sleep. We value your feedback as it helps us to enhance our services. We hope to have the opportunity to welcome you back and provide a more comfortable stay next time you're in town for business. Malsingh KhangarotOperations Manager
par un voyageur
Publié le 18 juin 2024 sur Expedia
good property they have offered me free early check in
Commentaires de Gestion de l’hôtel
21 juin 2024 par Operations Manager, Gestion de l’hôtel
Dear Mr. Manik, We're delighted to hear that you appreciated the complimentary early check-in at our property! It's great to know that this added convenience contributed positively to your experience with us. We strive to accommodate our guests' needs whenever possible and it's rewarding to see this effort recognized. If there's anything more we can do to make your stay even better, please feel free to let us know. We hope to welcome you back in the near future for another pleasant experience. Malsingh KhangarotOperations Manager
par un voyageur
Publié le 3 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
6 janv. 2022 par Sarang, Gestion de l’hôtel
Warm greetings from all The team at Fern Residency, Vadodara. On behalf of The management of Fern Residency, Vadodara, I would like to thank you for staying with us. At Fern Residency Vadodara we strive to ensure that every guest is provided with The best possible service and attention. We are committed to making a difference every day, continually getting better to keep us The best. It was therefore very disappointing that you did not experience best possible service during your stay. As result of our shortcomings I have personally informed our team to resolve The same immediately in order to ensure that other guests do not experience a similar situation. There is no excuse for The annoyance caused to you and again I Am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fern Residency Vadodara. In The meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, operations manager
par un voyageur
CENTRALLY LOCATED CLEAN HOTEL
Publié le 22 nov. 2021 sur HotelsCENTRALLY LOCATED, CLEAN HOTEL, WITH DECENT SIZE ROOMS. EXCELLENT SERVICE. FOOD WAS WELL ABOVE AVERAGE. ONLY ISSUE IS THAT IF YOU ARE A LIGHT SLEEPER THE PROXIMITY TO RLY STATION AND BUS STATION COULD TROUBLE YOUR SLEEP
Commentaires de Gestion de l’hôtel
6 janv. 2022 par Sarang, Gestion de l’hôtel
Namaste , Thank you for your positive response , hope to see you soon.
par un voyageur
Publié le 4 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 janv. 2022 par Sarang, Gestion de l’hôtel
Namaste , Thank you for your positive response , hope to see you soon.
par un voyageur
Publié le 29 mai 2021 sur Hotels
Room was not cleaned - found wastage and broken glass pieces from bed... I doubt whether it was sanitised or not after seeing all these.
TV was not having subscription to routine entertainment channels.
Commentaires de Gestion de l’hôtel
6 janv. 2022 par Sarang, Gestion de l’hôtel
Warm greetings from all The team at Fern Residency, Vadodara. On behalf of The management of Fern Residency, Vadodara, I would like to thank you for staying with us. At Fern Residency Vadodara we strive to ensure that every guest is provided with The best possible service and attention. We are committed to making a difference every day, continually getting better to keep us The best. It was therefore very disappointing that you did not experience best possible service during your stay. As result of our shortcomings I have personally informed our team to resolve The same immediately in order to ensure that other guests do not experience a similar situation. There is no excuse for The annoyance caused to you and again I Am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fern Residency Vadodara. In The meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, operations manager
par un voyageur
Publié le 20 nov. 2019 sur Hotels
Amazing!
Commentaires de Gestion de l’hôtel
28 déc. 2019 par Sarang, Gestion de l’hôtel
Thank you for your positive feedback , hope to see you back during your next visit to Vadodara
par un voyageur
Great Hotel
Publié le 21 mai 2019 sur HotelsGreat Stay. Great Value
Commentaires de Gestion de l’hôtel
2 juill. 2019 par Fern Hotels and Resorts , Gestion de l’hôtel
Namaste ,
Thank you for your positive response , hope to see you soon.
par un voyageur
Publié le 5 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2019 par SARANG, Gestion de l’hôtel
Warm greetings from all The team at Fern Residency, Vadodara. On behalf of The management of Fern Residency, Vadodara, I would like to thank you for staying with us. At Fern Residency Vadodara we strive to ensure that every guest is provided with The best possible service and attention. We are committed to making a difference every day, continually getting better to keep us The best. It was therefore very disappointing that you did not experience best possible service during your stay. As result of our shortcomings I have personally informed our team to resolve The same immediately in order to ensure that other guests do not experience a similar situation. There is no excuse for The annoyance caused to you and again I Am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fern Residency Vadodara. In The meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, operations manager
par un voyageur
Very good quality price ratio!
Publié le 12 févr. 2019 sur HotelsEverything was fine. Nothing out of the ordinary but completely satisfactory at the same time. For this price actually a very good deal. Breakfast was good. Very positive is to mention that they gave several additional complimentary water bottles per day upon request. Wifi was a little slow.
Commentaires de Gestion de l’hôtel
26 févr. 2019 par Sarang, Gestion de l’hôtel
Namaste Sir , thanks for your positive feedback . We hope to see you next time.
