Note fondée sur 859 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2023 sur Expedia
Ce condo était très propre, mais désuet et vieux.
Voici les problèmes que nous avons eus :
1. Toilette du 1er étage brisée deux fois
2. Porte de garage du stationnement qui n'ouvre pas
3. Ventilateur du plafond (chambre haut) sans manette et qui ne fonctionne pas (on est venu le réparer)
4. Store de la fenêtre du passage qui ne ferme pas
5. Douche plus ou moins fonctionnelle en bas
6. Aucun produit pour la lessive alors qu'il était écrit qu'on en offrait
7. Insuffisance de shampoing (on en a reçu après notre demande).
Nous avons été déçus de ce condo.
Commentaires de Gestion de l’hôtel
7 août 2023 par Simba Run , Gestion de l’hôtel
Hi Frédéric, Thank you for your review. We are so sorry to hear about all the inconvenience you had during your stay. We have entered a work order to get these issues taking care of. We hope to see you soon!! Thank you
Recommandé
pour Tout le mondepar un voyageur de Sorel-Tracy, Quebec, Canada
Charmant condo avec excellent service de navette
Publié le 6 févr. 2017 sur Expedia
Contre : Peut-être un peu plus de linge de cuisine pour mieux pouvoir essuyer la vaisselle et nettoyer les comptoirs.
Emplacement : C'est près de Vail en navette, près de Beaver Creek en auto et les services sont près, auto comme avec la navette et/ou à pied.
Excellent service de navette pour le ski, condo coquet et confortable, belle piscine et tourbillon. Pour des skieurs, quoi demander de mieux! bon rapport qualité/prix.
par un voyageur
Publié le 24 sept. 2024
**Safety Concerns – Proceed with Caution**
I rented this condo for a getaway this past March, and while it was otherwise a good stay, unfortunately, we had a serious safety incident.
I invited a friend to stay with us. When they started to open the glass door to exit the shower it suddenly exploded, leaving them in shock and covered with cuts. Luckily, none of their wounds needed stitches, but they were in quite a bit of pain from all the wounds on their feet, hands, and legs when they walked. The whole experience was awful.
This happened on the morning we had planned to check out. When we spoke to the condo manager during check out, I was frustrated by his lack of concern. He was careful not to apologize or take any responsibility, seeming to be more concerned about liability than trying to make things right.
He said multiple times, “the glass did what it was supposed to do,” — referencing that it was safety glass and it could have been worse.
We asked if they could offer any compensation for what happened, but he said he had our contact information and he would get back to us about that. It’s been months now, and despite multiple calls and emails, we haven’t heard anything.
If you stay here, be aware that management might not take responsibility for accidents or refuse to communicate if something does go wrong.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Simba Run , Gestion de l’hôtel
Hi Spencer! We are truly sorry to hear about your experience at our condominium. The safety and well-being of our guests are of utmost importance to us, and we take incidents like this very seriously. Your feedback is valuable to us, and we will address this matter with our management team to ensure that this does not happen again in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Beautiful Condo, they have a lot of space, I recommend
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Simba Run , Gestion de l’hôtel
Hello Scarlett! We appreciate your feedback, and we hope you come visit us again soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Simba Run was great property to stay at during our time in Vail. Could use a little more safety by keeping the entry doors from the garage into the property locked especially at night. Though there was a double lock, staying right off the elevator and by an exit door felt like we needed a little extra security like a cross bar on our unit door.
The entire unit was clean and very spacious for us. Very affordable for an offseason stay.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Simba Run , Gestion de l’hôtel
Thank you for choosing to stay at Simba Run during your time in Vail. We appreciate your feedback and will take your safety concerns into consideration. We are glad to hear that you found the property clean, spacious, and affordable for your offseason stay. We hope to see you again soon!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Muy bien
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Simba Run , Gestion de l’hôtel
Hello Juan! We appreciate your feedback & we hope to see you soon again! Thank you!
par un voyageur
Publié le 7 août 2024 sur Expedia
terrible experience, we keep receiving text messages about the after hours check in with a code, we arrived around 9 pm, no one was available at check in, safe box had a key for some other tenant of the building, we called the numbers at least 20 times and no one answered. Another family had similar problem, we used counter desk phone and then someone out of state who was managing the property answered and said he cant help much and will try to get a hold of someone.
after 3 hours of struggling we got maintenance person who helped us to get into the room, where there was no air conditioning in the apartment.
TERRIBLE EXPERIENCE.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Simba Run , Gestion de l’hôtel
Hi Resha. We always appreciate the feedback from our guest & we hope to see you again!
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Simba Run , Gestion de l’hôtel
Hello Renee! Thank you so much for your feedback & we hope to see you soon again!
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Simba Run , Gestion de l’hôtel
Hi Craig! We appreciate your review, and we hope to see you again soon!
