Note fondée sur 135 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Lisette!What a fantastic surprise to see your perfect 5 out of 5 rating! We're absolutely thrilled that you had such a positive experience during your stay with us. While your brevity speaks volumes, we're delighted that we could meet or even exceed your expectations. Our team works hard to create a top-notch experience for our guests, and it's incredibly rewarding to know that we hit the mark for you. Your perfect rating is the greatest compliment, and we can't wait to welcome you back for another outstanding visit!
par un voyageur de Apison
Publié le 26 sept. 2024 sur Expedia
I felt sorry for the staff. They were overworked and showed visible signs of exhaustion
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear David, Thank you for your feedback. It sounds like the staff were working very hard during your visit, and I appreciate you noticing their efforts. We understand how challenging it can be when our team is stretched thin, and we’re committed to ensuring they have the support they need. Your experience is important to us, and we’re always looking for ways to improve for both our guests and our hardworking staff.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Suitable for road trips
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Fabian, Thank you for your wonderful feedback! It’s great to know that our place is a perfect fit for road trips. We’re thrilled that you found it suitable for your travels. Our friendly employees and cozy atmosphere aim to make every guest's stay enjoyable. We look forward to welcoming you back on your next adventure!
par un voyageur
Shocked
Publié le 21 sept. 2024 sur HotelsThe room was clean and the beds were so nice but they forgot to mop the floor in a long time!!!! It was disgusting and turned your feet black!!! No joke.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Dennis,Thank you for your review. We’re glad to hear that you found the room clean and enjoyed the comfortable beds. However, we sincerely apologize for the condition of the floor. It’s concerning to know that it affected your stay, and we appreciate you bringing this to our attention. We will make sure our housekeeping team addresses this issue to ensure a better experience for future guests.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
We're glad you had a great time with us. It makes us happy to know that we lived up to your hopes and made your stay unforgettable. We hope to see you again!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Appreciate your time reviewing. We didn't meet your expectations during your stay. We value your feedback and want to know what may have improved your experience. Please contact us with any unique requests so we may improve things for future guests. We hope to see you again and improve your experience.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The renovation
Commentaires de Gestion de l’hôtel
12 sept. 2024 par parth, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
This hotel is defiantly misrepresented on online. In the photos the room looked newly remodeled but this hotel has certainly seen better days. The restroom was so tiny and the baseboards and corners of the floor were gross. The free breakfast consist of tiny hostess products and yogurts. We checked in late and they were in the middle of a staff change and the lady had no answers for our questions and was unwilling to find out the answers. Maybe she was just having a bad day but something tells me that wasn't the issue in this case.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Adan,Thank you for taking the time to share your experience with us. We're sorry to hear that your stay didn't meet your expectations. It’s disappointing to learn that the room and cleanliness were not up to par, and we sincerely apologize for that. We understand how frustrating it must have been to encounter such issues. Your feedback about the breakfast options and the interaction with our staff is also concerning, and we'll be sure to address these matters with our team to ensure improvements are made. We hope you’ll consider giving us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Keshia,Thanks for taking the time to give your review. Unfortunately, we didn't live up to your hopes during your stay. We care about what you think, and we'd love to hear more about what could have made your visit better. Feel free to get in touch with us if you have any special concerns, so we can work on making things better for future guests. We hope to have the chance to see you again and make your experience better.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Segio,Thank you for your perfect rating! It’s fantastic to know you had a wonderful stay with us. We strive to make every guest experience exceptional, and your positive feedback confirms we're on the right track. If there's anything specific you enjoyed or anything we can improve, please let us know. Looking forward to your next visit!
