Note fondée sur 581 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,4 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Clean, comfortable room
Publié le 14 oct. 2024 sur HotelsClean spacious room, comfortable bed with good linens. Basic, but nicely updated bathroom. AC worked fine. Great value for money.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you so much for your kind review! We are glad to hear that you found our room clean and comfortable, with good linens and a nicely updated bathroom. It's great to know that the AC worked fine and you felt it was a great value for your money.
If you ever need any assistance or have any questions, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are always here to help!
Warm regards,
Team OYO
par un voyageur
Do not recommend
Publié le 6 oct. 2024 sur HotelsI stayed less than 10 minutes. My room was on the second floor as I walked up the stairs over half of the people on the second floor were in lawn chairs, partying making a lot of noise and it was 11 PM at night when I got there I went in the room. There were holes in the curtains Plaster off the wall did look like the room have been cleaned, but it didn’t care for the road running across the floor and the noise outside seem to be getting louder and I realized I was not gonna get any sleep
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We apologize for the inconvenience you faced during your stay with us. This is definitely not the kind of experience we strive to provide our guests. Please be assured that we take your feedback seriously, and we will address the issues mentioned, such as the noise disturbance and the condition of the room, with our team.
If there is anything we can do to make it right, please reach out to us at guestsupport.na@oyorooms.com. We appreciate your understanding and hope to have another opportunity to serve you better in the future.
Regards,
Team OYO
par un voyageur
Publié le 4 oct. 2024 sur Expedia
I had booked this hotel a day in advance and after traveling all day they told me they had no rooms available upon arrival. Had to find another hotel at the last minute, then call for a refund.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We apologize for the inconvenience caused to you during your recent stay with us. This is certainly not the experience we aim to provide to our guests. We understand how frustrating it must have been for you to find out that there were no rooms available upon your arrival despite your advance booking.
We highly value your feedback and would like to assure you that we will look into this matter and take necessary steps to prevent such issues from occurring in the future.
In the meantime, we have initiated the refund process for your booking. If you need any further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for your understanding.
Warm regards,
Team OYO
par un voyageur
Publié le 30 sept. 2024 sur Hotels
There was a hole in the bathroom door and wall and it looks the toilet paper holder was replaced but the wall was not properly repaired around it. Looked dirty and dingy and felt that way as well
Commentaires de Gestion de l’hôtel
13 oct. 2024 par AC, Gestion de l’hôtel
Apologies for the problems you had faced, Brian! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Hotel was closed due to Hurricane
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused due to the hotel closure caused by the Hurricane. Our team prioritizes the safety and well-being of our guests and staff, and we understand the disappointment this may have caused.
If you need further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help!
Warm regards,
Team OYO
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. Your comments are valuable to us, and we will review them carefully to ensure we are constantly improving our services. If there is anything else we can do to assist you, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
Publié le 21 sept. 2024 sur Expedia
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your review with us. We appreciate your feedback and value your opinion. If there's anything specific you would like us to address or assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to help.
Warm regards,
Team OYO
par un voyageur
Not good
Publié le 10 sept. 2024 sur HotelsNeeds a lot of work done. I'm not happy with the money I paid.It was not worth it, really, it's old and run down
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused during your stay. Our team strives to provide the best possible experience to all our guests, and we are sorry that we fell short in meeting your expectations.
We truly value your feedback as it helps us identify areas for improvement. We assure you that we will address the concerns you've raised and take appropriate action to rectify the issues you experienced.
If you have any specific suggestions or if there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We appreciate your patience and understanding.
Team OYO
