Note fondée sur 531 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2019 sur Hotels
We were told that there was coffee in the morning,New Years day! The place was locked up and no answer from the door bell at the night desk.when registering the woman very polite!she told us that the owner was away. His friend that was supposed to be taking care of the place was not answering. We wanted a a copy of the paper work , had to throw the key through a slot so no one else could use it. Dogs barking from other units. Not pleased!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Property was fully of sketchy people, druggies included. People hanging out in parking lot like it was a party. Didn’t feel safe going to and from the car. We absolutely will not stay here again
The mattress was filthy, actually put a cover on it just to be able to sleep on it. No soap or shampoo for showering. Worst Red Roof Inn EVER
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Michael, We are sorry to hear your recent experience at the RED ROOF INN VALDOSTA - UNIVERSITY did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Teresa, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Valdosta - University. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
DON'T STAY HERE !! UNSAFE & DISGUSTING
Publié le 24 sept. 2024 sur HotelsThere is nothing good to save about this property !! When I pulled up there was a homeless person sleeping on the sidewalk, working man & women walking the street in front of property, people smoking drugs and the smell inside the office was sickening !! I stood waiting for the attendant to come out of the office to cancel, and he was too busy talking on the phone at 11:00pm to help me. There was another gentleman pacing about with his cash money in his hand to book a room. I felt unsafe, scared & honestly frightened for me life and my possessions. This hotel looked NOTHING as it did when I booked the room on Hotels.com !! You really should verify the information when accepting hotels on your site. I made the decision to get back in my vehicle and drive as quickly as I could away from this HORRIFIC facility. Shame on you for not refunding my $$ when it was clearly not as advertised !! My life & safety is worth more. I wonder how many other patrons have done the same, and that is FREE money for this horrible hotel !! Red Roof Inns have always been nice facilities and I've stayed in them many times over the years, but this is DEFINITELY not a place that should be able to use the reputation of Red Roof, its a disgrace and a complete lie !!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Valdosta - University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with you not being able to stay with us due to the room and environment not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Love it
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Shantoria,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Valdosta - University. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
We had to stay near the hospital for several days. We found this to be very convenient. Moreover, the management was friendly and helpful. I’d stay here again.
Commentaires de Gestion de l’hôtel
27 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Steven, Thank you for telling us about your stay at the Red Roof Inn Valdosta - University. I am glad you found our hotel to be convenient, our friendly and helpful staff and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Love
Commentaires de Gestion de l’hôtel
21 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Shantonia, Thank you for telling us about your stay at the Red Roof Inn Valdosta - University. I am glad you had a great encounter with us, prompting your 5/5 score. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
We stayed here twice. The first trip was ok, bed wasnt great but it was clean. Our second trip the room was infested with roaches. Absolutely disgusting
Commentaires de Gestion de l’hôtel
13 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Kayla. The team at the Red Roof Inn Valdosta - University was pleased to know that the first trip was okay and that our location was clean. However, you made mention of the pests on your second trip. Please know that we work with a Pest Control company who regularly treats the property for pests, as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Ernesto, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Valdosta - University and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Ernesto. The staff and I at the Red Roof Inn Valdosta - University were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
