Note fondée sur 526 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2019 sur Hotels
We were told that there was coffee in the morning,New Years day! The place was locked up and no answer from the door bell at the night desk.when registering the woman very polite!she told us that the owner was away. His friend that was supposed to be taking care of the place was not answering. We wanted a a copy of the paper work , had to throw the key through a slot so no one else could use it. Dogs barking from other units. Not pleased!
par un voyageur
Publié le 24 août 2024 sur Expedia
We had to stay near the hospital for several days. We found this to be very convenient. Moreover, the management was friendly and helpful. I’d stay here again.
Commentaires de Gestion de l’hôtel
27 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Steven, Thank you for telling us about your stay at the Red Roof Inn Valdosta - University. I am glad you found our hotel to be convenient, our friendly and helpful staff and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Love
Commentaires de Gestion de l’hôtel
21 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Shantonia, Thank you for telling us about your stay at the Red Roof Inn Valdosta - University. I am glad you had a great encounter with us, prompting your 5/5 score. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
We stayed here twice. The first trip was ok, bed wasnt great but it was clean. Our second trip the room was infested with roaches. Absolutely disgusting
Commentaires de Gestion de l’hôtel
13 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Kayla. The team at the Red Roof Inn Valdosta - University was pleased to know that the first trip was okay and that our location was clean. However, you made mention of the pests on your second trip. Please know that we work with a Pest Control company who regularly treats the property for pests, as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Ernesto, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Valdosta - University and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Ernesto. The staff and I at the Red Roof Inn Valdosta - University were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Should of trusted the other reviews
Publié le 15 juill. 2024 sur HotelsWe knew going in it wouldn’t be great. But we just needed one night for quick trip. we opened door to room and it was dirty. Beds undone and trash every where. Went to office and they were so nice and apologetic. Get to new room and it was ok. Nice big tv. It was cleaned but bed spread had stains on them. Luckily we brought own blankets and threw them off. But could not sleep it was so loud! Thin walls. People screaming/fighting upstairs in the middle of the night. Banging on walls. Dumpster pick up at 5am. Beds were very uncomfortable. Gave two stars bc front desk were so nice and we enjoyed the jacuzzi tub and tv. Had the most amazing Mexican restaurant next door. Will not come back though.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Valdosta - University. I was happy to read that the jacuzzi was to your liking, the front desk clerk was nice and other positive highlights ,during your stay. However, it was disappointing to see that the uncleanliness of the room, the noise disturbance and other listed concerns hindered your visit. Please accept our sincerest apology for the hinderance. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Jimmy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Valdosta - University and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Divonti, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VALDOSTA - UNIVERSITY and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Front desk attendant was very polite and friendly.... Sheets had stains and pillow cases were dirty ...
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Dalexius,Though we appreciate your comments regarding the polite nature of our staff at our RED ROOF INN VALDOSTA - UNIVERSITY, you've indicated that you found stains on the sheets and pillows. These are not the usual experience our guests have with us; however, we apologize for the inconvenience that this may have caused. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will choose to stay with us again, so that we can improve your impression of our hotel. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
