Ratings based on 295 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
France 2023
Posted Oct. 12, 2023 on HotelsRoom was very noisy from an extractor fan located in the kitchen that could not be turned off even when all the electric was turned off in the room fan still kept going
by A traveller from UK
Posted Aug. 23, 2020 on Expedia
People on reception were excellent. Next to supermarket and Boulangerie and McDonald’s a few mins walk. 30 mins walk into town but quick taxi or car ride. Hotel was clean but needed some touches to update some maintenance like loose plug sockets and some bathroom fixings which could do with some update.
by A traveller
Posted Jan. 1, 2020 on Hotels
This was a very run down hotel . Nobody on reception to check out early morning. Not woth the money.
Comment from Hotel Management
Jan. 28, 2020 by The CERISE staff, Hotel Management
Dear, we're sorry you feel that way. Our reception is open from 5am to 11pm every day, the staff might have been setting up the breakfast room then. Your quality of stay is our priority! Best regards
by A traveller
Posted Oct. 7, 2019 on Hotels
by A traveller
Great Hotel
Posted Nov. 24, 2016 on HotelsGreat hotel. Good location and great value for money
Comment from Hotel Management
Apr. 2, 2019 by JONATHAN, Hotel Management
Madame, Monsieur,
Nous vous remercions d’avoir partagé votre expérience au sein de l’hôtel Cerise Valence**. Nous sommes ravis de voir que votre séjour vous a été agréable en lui-même. En espérant que nos services ont été à la hauteur de vos attentes. Nous ne manquerons pas de faire suivre votre commentaire aux membres de nos équipes. Nous serions ravis de vous accueillir à nouveau lors de votre prochain séjour à Valence.
Passez une excellente journée.
Bien sincèrement
by A traveller
Ok for one night
Posted Nov. 28, 2015 on HotelsBasic hotel, room smelt stale. Staff very friendly and welcoming. Basic breakfast. Secure parking within electric gate.
Comment from Hotel Management
Dec. 4, 2015 by Groupe CERISE, Hotel Management
Dear Guest,
Thank you for sharing your good experience in our residence. We look forward to welcoming you again in Valence.
Cerisely yours.
Recommended
for Everyoneby A traveller from Berkeley, CA
Low price, but had specific issues
Posted Aug. 5, 2014 on ExpediaThe night front desk employee was great- she helped us with laundry facility questions, tourism inquiries, and suggestions on how to make the room more comfortable. The room itself had specific problems. There was no holder for the handheld showerhead and the water pressure was low. There were two coffeepots but no coffee provided. There is no A/C or fan in the room, so on our rainy night, the room became very hot and humid. The bathroom was very small and cramped. There were also only very sheer drapes, so the only way to have privacy from the window (which faced another wing of the building) is to close the metal roll down shutters. These issues are strange because the hotel itself looks like a modern structure and there seems to be ample space, but our room did not seem to match the feel of the building.
Comment from Hotel Management
Apr. 2, 2019 by JONATHAN, Hotel Management
Madame, Monsieur,
Nous vous remercions d’avoir partagé votre expérience au sein de l’hôtel Cerise Valence**. Nous sommes ravis de voir que votre séjour vous a été agréable en lui-même. En espérant que nos services ont été à la hauteur de vos attentes. Nous ne manquerons pas de faire suivre votre commentaire aux membres de nos équipes. Nous serions ravis de vous accueillir à nouveau lors de votre prochain séjour à Valence.
Passez une excellente journée.
Bien sincèrement
by A traveller
All OK
Posted Feb. 7, 2014 on HotelsThis hotel was good
by S&R from Australia
Good Hotel
Posted Sep. 8, 2013 on HotelsWe had a kitchenette at this hotel. Only complaint we had was that cooking utensils were a little light on, but we always travel with a little travel pack of utensils. Just the same it was a good hotel and the staff were very helpful and spoke a little English which is always really good. I would certainly stay they again.
by Pete & Andrea
Posted Aug. 19, 2013 on Hotels
