Ratings based on 84 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
Hacienda Kaan Ak was a fabulous experience and stay. This was mainly driven by the caring and humble staff that work there. The staff keep the heart beating of the hacienda. There is so much more potential for the grounds itself and I wish it and the owner well in continued development of the property
by A traveller
Posted Jan. 3, 2024 on Expedia
by A traveller
Posted Dec. 12, 2023 on Hotels
by A traveller
Underwhelming.
Posted Jul. 24, 2023 on HotelsBeautiful grounds , tranquil, with a sense of it's history still intact.Room was clean but could use a refresh. Overall a pleasant oasis from the hyper active energy of Valladolid centro. Understaffed, although maybe that's due to off season.Still, no help getting luggage to the rooms and no refreshments available in the afternoon.It would be helpful to have at least minimal food and drink available upon check in for arriving guests.We were not made aware that the restaurant closed at 3pm, necessitating a journey into town for dinner. Overall a decent place for a bed and a pool, but not much more. FYI, Valladolid is a fifteen minute drive , a 170 peso /$10USD taxi ride away.
by A traveller
Posted Mar. 16, 2022 on Hotels
by A traveller from GLEN ELLYN
Posted Feb. 24, 2022
Although this venue is charming from an historical perspective, it’s not ready for hotel guests. We had no towels or drinking glasses, and the air-conditioning did not work. The front desk closed at 5:30 pm
by A traveller
Posted Aug. 6, 2021 on Expedia
Lovely unique property!
by A traveller
Ancient property
Posted Nov. 13, 2020 on HotelsThe property has a lot of history, that being said it’s a very outdated property overall. The restrooms were updated and the linens were clean but otherwise it’s kind of a creepy place
Comment from Hotel Management
Dec. 3, 2020 by Relaciones de la Hacienda, Hotel Management
We are very sorry that we were unable to create a good impression of our property. The historical concept, the collection of antiques and original art that we have was not properly explained by our staff who attended, as they are concepts that other guests have highly valued. We appreciate your comments as they allow us to improve our service.
by A traveller
Not allow cancellation
Posted Jan. 3, 2020 on HotelsNo cancellation allowed for my reservation. Super disappointed!
by A traveller
Posted Nov. 29, 2019 on Hotels
Nice but no frills hacienda a short drive from downtown Valladolid
