Note fondée sur 114 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 févr. 2021 sur Expedia
par un voyageur
Publié le 15 févr. 2021 sur Expedia
par un voyageur
Publié le 27 juill. 2020 sur Expedia
The way to get to the place is dirt, you have to be very cautious and slow.
They did not respect the reservation of a double room and they gave me a single, they commented that they had problems with Expedia / Oyo, which I do not agree with being the one affected and even so they did not offer any refund for changing rooms or a note of having paid in the place (they only accept cash and they wanted to charge me more than the reservation).
The place in general needs cleaning in the common areas and in the room we found several cobwebs and spiders among other insects (we had to buy insecticide).
The place does not have drinks for sale or anything else (it comes with breakfast, of course not for us due to the reservation via Expedia/Oyo), the closest store is 20 minutes road from the place, I recommend taking everything you need to go out as less as possible since the dirt road is not a place you want to drive frequent with your car and have possible damage.
They offer grills but I do not recommend it, the bees and flies would not leave you alone!
In conclusion, if you are a person used to this environment or are looking for a totally different experience from day to day, this place is for you!
For me, I will not return.
Commentaires de Gestion de l’hôtel
11 août 2020 par Casa Encinares, Gestion de l’hôtel
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.
par un voyageur de Los Angeles
Publié le 6 juill. 2020
Please do NOT reserve in this place. They cancelled our reservation 1 hour before our check-in. We arrived to the La ruta del Vino with 4 kids (we have reserved 3 rooms) and they call us to let us know that they want us to cancel the reservation because of the "contingency". We expended almost the next 5 hours driving throughout the mountains trying to find a hotel!!!!!!!The weird part is that everything (all hotels) were booked due to 4th of July WEEKEND, and this place was the "ONLY" place that allegedly were force to cancel THE reservation. WE FOUND VERY SUSPICIOUS BECAUSE WE RESERVED AT A NORMAL PRICE/ RATE (not cheap) just normal. At the end we were able to find one room for 3 families!!!!!!!! and paid 3 times more due to this unprofessional people that have no consideration nor respect for human being !!!!!! be very careful if you feel attractive to reserve with this people.
par un voyageur
Publié le 5 juill. 2020 sur Expedia
par un voyageur
Lejos de todo
Publié le 20 oct. 2019 sur HotelsMuy retirado, para llegar a él tienes que ir por un camino feo y retirado de todo
Commentaires de Gestion de l’hôtel
24 oct. 2019 par Martha, Gestion de l’hôtel
Hola Jose, en la informacion que enviamos a su correo le comentamos que era un camino de terraceria, de la carretera eran 2.8 km. con los efectos de la naturaleza en esos lugares, se hace todo lo que se puede para que el camino este transitable, lamentamos ese inconveniente, gracias por su visita
par un voyageur
Publié le 10 oct. 2019 sur Expedia
Way out of the way on a bumpy dirt road. Run down place.
Asked for extra bed and said she would look into it. No response.
Told coffee and fruit at 7am. Got up at 6 so we could get coffee and fruit before we hit the road. When left at 8am still no coffee or fruit. Why did she say it would be ready at 7am????
Commentaires de Gestion de l’hôtel
13 oct. 2019 par Martha, Gestion de l’hôtel
Hola, lamentamos que su estancia no haya sido de su completo agrado, tomaremos nota de todos sus inconvenientes para que no se vuelva a presentar, solo lo del camino de terraceria es imposible, ya que el viento y las lluvias lo tienen asi, lo mantenemos lo mejor posible pero la naturaleza no se puede controlar, gracias por su comentario y su visita.
par un voyageur
Publié le 9 oct. 2019 sur Hotels
Location is very rustic overall. Staff was very nice and friendly. If you are looking for 5 star hotel, this is not for you. If you want a rustic, clean and quiet location, this is for you. Staff was very nice and friendly. Definitely would come back in the future.
Commentaires de Gestion de l’hôtel
11 oct. 2019 par Martha, Gestion de l’hôtel
Hola George, para nosotros es un gusto que haya disfrutado su estancia, gracias por su comentario y sobre todo por visitarnos, esperamos recibirlo nuevamente
par un voyageur
Publié le 23 sept. 2019 sur Hotels
The place needs some attention, more staff and mainteance and repairs
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Victor, Gestion de l’hôtel
Hola Yesica, su comentario es de mucha ayuda para mejorar los puntos que menciona los cuales tomaremos en cuenta.
Gracias por su visita
par un voyageur
Lovely retreat
Publié le 13 sept. 2019 sur HotelsNice place. We arrive very late in the hotel play was very kind. We stayed Hours and they did not charge us. Room was very clean
Commentaires de Gestion de l’hôtel
15 sept. 2019 par Martha, Gestion de l’hôtel
Gracias por su visita , para nosotros es importante que nuestros huespedes se vayan satisfechos, esto los invita a regresar nuevamente. Agradecemos su comentario esto nos motiva a seguir mejorando.
