Note fondée sur 291 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
par un voyageur
Publié le 19 août 2024 sur Hotels
Really nice hotel, clean rooms. Great food at tge site restaurant.
par un voyageur
Publié le 16 août 2024 sur Expedia
Would recommend for a quiet getaway
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur
Publié le 12 août 2024 sur Expedia
I am just now leaving this hotel from a three night stay. The staff is amazing. The room met my expectations for the most part. It was smaller than i thought but no problem. Note that there is no ice machine in the facility. We paid like 3 usd for a bag of ice. Up until check out; we were ready to come back. We feel we were more than generous with the staff during our stay, we were respectful of the facilities, we abided by the rules. On the second morning of our trip the cleaning lady asked me if I needed room service. I said no thank you but did ask for more towels. She asked me for the dirty ones in order to give me more. She literally gave me the amount and sizes of towels I gave her. I get it, no problem but I did note it. I gave her one facial wash cloth and two bath towels. So at check out the day later, the man at reception tells us that there's a note on our paperwork to charge us for one facial towel and a bath towel. I enquired why we would be charged and he said maybe because they're stained. I said yes, I know the facial towel was stained because since it's a facial wash cloth I used it to wash my face! So he concured that the stains were the makeup on the facial wash cloth. At this point I'm pissed because it is not in the rules that you'll be charged if you stain towels with makeup. I'm not even sure if the large towel had any stains but the facial wash cloth did. It's a wash cloth! So he charged us 15 usd for both towels which we wouldnt even get to take home.
Commentaires de Gestion de l’hôtel
15 août 2024 par La Cima Del Valle, Gestion de l’hôtel
Hi im sorry for the miss understanding but like any other hotel we all ask for a deposit for this kind of reasons we dont offer towels so you can whipe your face fill with make up or with hair paint its for showers only. you read the regulations before we gave you the room every hotel has rules and leaving a towel filthy with make up has a price. have a wonderful day!
par un voyageur de Santa Ana
Publié le 7 août 2024 sur Expedia
Gem in the Valley. Highly recommended. Great restaurant and the rooms are uniquely designed for the setting.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
par un voyageur
Publié le 27 juill. 2024 sur Expedia
I love the property very small. The staff was great
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Really loved this place, came for a few days and felt like we were the only ones there, maybe we were. Regardless, we had the best time, the employees were super friendly and helpful. We spent a good amount of time at the pool and they have a bar next to it which is open Friday- Saturday only, at least at the time we were there. They had some cute, friendly dogs at the property which was a nice touch. Our room was nice, with a lovely view. Also, the food at the restaurant, at least for breakfast was so delicious and fresh.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Great
