Note fondée sur 110 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The place is okay however rooms dont have a tv, very little water came out of the shower head which was very annoying when showering. Had a misunderstanding with the “owner” He came out of nowhere asking me what room # I was in, without even indroducing himself first, so obviously my husband got upset and said thats none of your business. The “Owner” got mad too and started saying “well im the owner here” Well you should of started by saying you were the owner instead of bluntly asking what my room number was. Mind you we were at king and queen cantina next door we weren’t even at the “hotel” at that moment. Very rude asswhole. The cooking lady was very nice and attentive.Overall I would definitely NOT stay here again due to the shower water situation.I Do not recommend.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par RP, Gestion de l’hôtel
Thank you for your feedback. I am truly sorry to hear about the negative experience you had during your stay, particularly the misunderstanding with the owner and the issues with the shower water. Your experience does not reflect the level of service and hospitality we strive to provide.I understand how frustrating it must have been to deal with the water pressure problem, and I apologize for the inconvenience it caused. We will address this issue immediately to ensure it doesn't happen again.Regarding the interaction with the owner, I sincerely apologize for the misunderstanding. Clear and respectful communication is essential, and it seems we fell short in this case. I will personally ensure that this feedback is taken to heart so that future interactions are handled with more professionalism and courtesy.I’m glad to hear that you found the cooking staff to be attentive and kind. We genuinely appreciate your feedback, as it helps us improve our services. I hope you might reconsider staying with us again in the future, where we can offer a much better experience.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Great service!!!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par RP, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The ranch is really nice, the staff is amazing, super friendly, the breakfast is top notch, the value you get is way above of what you pay.
Highly recommended
They have it all right there.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RP, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at the ranch and that our staff's friendliness and service stood out to you. It's wonderful to know that you enjoyed our top-notch breakfast and felt that the value exceeded your expectations.We truly appreciate your recommendation and are delighted that you found everything you needed right here. We look forward to welcoming you back for another fantastic stay.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Property was amazing. It was safe, clean, and breakfast was delicious
Commentaires de Gestion de l’hôtel
18 juill. 2024 par RP, Gestion de l’hôtel
We're glad to hear that you enjoyed our property and found it safe and clean. We're also pleased that you enjoyed the delicious breakfast.We appreciate your feedback and are always striving to improve and provide the best possible experience for our guests. We look forward to welcoming you back in the future.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par RP, Gestion de l’hôtel
¡Gracias!
par un voyageur
Publié le 4 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par RP, Gestion de l’hôtel
Gracias por su reseña. Agradecemos sus comentarios y siempre estamos buscando formas de mejorar la experiencia de nuestros huéspedes.Si hay algo específico que cree que podría haber sido mejor, nos encantaría saberlo. Sus opiniones son muy valiosas para nosotros, y estamos comprometidos a realizar las mejoras necesarias.Gracias por hospedarse con nosotros y esperamos tener la oportunidad de ofrecerle una experiencia aún mejor en el futuro.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Streets have lots of potholes and dirt roads.
Commentaires de Gestion de l’hôtel
5 juin 2024 par RP, Gestion de l’hôtel
Thank you for your review and for giving us 5 stars despite the issues with the streets. We're glad that your experience with our property was positive enough to merit such a high rating. We understand that the condition of the surrounding roads can be frustrating, and we are actively working with local authorities to address these concerns. Your feedback is important to us, and we hope that in the future, the roads will be in better condition to enhance the overall experience for our guests.Thank you once again for your understanding and for choosing to stay with us. We look forward to welcoming you back.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2024 par RP, Gestion de l’hôtel
¡Gracias!
par un voyageur
Lovely Home
Publié le 11 mai 2024 sur HotelsLovely home with large bedrooms, each with a large private bathroom stocked with everything we needed - even bathrobes. The home is very clean. The Staff is very friendly and eager to ensure we had everything we needed. The grounds are clean and well maintained. They have a chicken coop and peacocks! We enjoyed walking around the property - and it's just a few steps to the King and Queen restaurant that has excellent birria. We rented 3 of the 4 rooms. In 2 of the rooms the ceiling fan didn't work; however there are AC units in each room. They have a dry sauna - but it didn't work. Breakfast was delicious with fresh fruit, juice, coffees, eggs made to order. This home is perfect to rent out to one family - we were comfortable and felt very safe. We also loved the beautiful entry with cypress trees.
Commentaires de Gestion de l’hôtel
28 mai 2024 par RP, Gestion de l’hôtel
Thank you for your thoughtful review! We're delighted to hear that you enjoyed your stay at Rancho el Parral and appreciated the spacious areas. We take great pride in maintaining a clean and comfortable environment for our guests.It's wonderful to hear that our friendly staff contributed to your positive experience and that you found our grounds well-maintained. We're glad you enjoyed the unique aspects of our property.We apologize for the inconvenience caused by the ceiling fans and the sauna not working during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure everything is in perfect working order for future guests.We're pleased to know that you enjoyed the delicious breakfast with fresh fruit, juice, coffee, and made-to-order eggs. It's great to hear that you felt comfortable and safe.Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you and your family back in the future for another wonderful stay.
par un voyageur
Publié le 29 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par RP, Gestion de l’hôtel
¡Gracias!
