Note fondée sur 761 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ride from hell
Publié le 16 sept. 2024 sur HotelsI was there for a wedding, they offered a shuttle from the hotel to the venue. They only made 3 trips before and after the event. The van’s capacity was 8-9 people. When I asked the driver to turn on the a/c she refused. It was 87 outside and 107 in the van. Two operational windows down, hair frizzing up and makeup running. The room was not very clean, baseboards hadn’t been cleaned in at least a month, what does that say about the bed spread. The tub was stained from hard water, along with the caulking around the tub. I will definitely not be staying at the Valparaiso Best Western again. The photos of the room didn’t show my disgust. Buildings age, they can still be cleaned properly.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Assistant General Manager , Gestion de l’hôtel
Thank you for your response. As we strive to give you a great stay unfortunately we did not meet your expectations. We always want our guest to feel comfortable and pleasant while using our shuttle. We have never experienced such issue about our shuttle in any type of weather. We will look into this. As for the room this is a great shock as we have double inspection in the rooms and our housekeeping staff has been doing great over the past month since the change. We will also look into this room, because we do not want any one else to encounter such issue.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Assistant General Manager Maria DeJesus , Gestion de l’hôtel
Thank you for taking our survey. We strive to make your stay comfortable and pleasant. We hope you visit again soon
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Assistant General Manager Maria DeJesus , Gestion de l’hôtel
Thank for taking the time to fill out our survey as we strive to give you a great stay. We are delighted to hear everything went well. Please don’t hesitate to visit us again.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Assistant General Manager Maria De Jesus , Gestion de l’hôtel
Thank you for taking the time to fill out our survey. We are delighted to hear about your stay. Our staff strives to make sur your stay is comfortable and pleasant. We hope you are able to visit us again.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Vic Thakkar, Gestion de l’hôtel
Dear Ann,Thank you for giving us a fantastic review about your recent stay with us. It is always pleasing to hear that your your stay was comfortable. A great review like yours motivates us to continue to proving a comfortable and pleasant facility to our guests like you. We take pride in our work ethics annd strive for the utmost customer service.Please give us another opportunity to serve you in the future.Vic
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Assistant General Manager Maria De Jesus, Gestion de l’hôtel
Thank you for taking the time to fill out our survey. We are delighted to have been able to give you a comfortable and pleasant stay. we hope that you come visit us again soon.
par un voyageur de Portage
Publié le 6 sept. 2024 sur Expedia
I enjoyed the stay it was cozy, and everyone was very pleasant.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Assistant General Manager Maria De jesus, Gestion de l’hôtel
Thank you for taking the time to fill out our survey. we are delighted to hear that we were able to make your stay comfortable and pleasant. It was great to hear that it was a cozy stay and our staff was able to assist you. we hope to see you again soon.
par un voyageur
Publié le 6 sept. 2024
It provided a nice quiet night sleep. Staff was accommodating. Property was clean and safe.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Assistant General Manager Maria De Jesus, Gestion de l’hôtel
Thank you for taking the time to fill out our survey. we are delighted to hear that we were able to make your stay comfortable and pleasant. It was great to hear that it was a quiet and clean as the staff was able to assist you, they strive for the best. We hope to see you again soon.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Good, clean hotel. Furniture was a bit dated, but it was clean. I’m sure they would charge more with updated furniture, so I’m not fussed at all about dated furniture as long as it is clean. We had a room on 1st floor which opens to the outside. These rooms are the pet friendly rooms. If you are staying with pets, make sure and call the hotel directly to make sure one of the pet rooms is vacant for your stay. Hotel staff was friendly and helpful. Pet deposit was $150 refundable and $20 per night for each pet, limit of two pets.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Assistant General Manager Maria De Jesus , Gestion de l’hôtel
Thank you for taking the time to fill out our survey. We are delighted to hear that you enjoyed your stay with us. We strive to provide the best service possible. We are delighted to have your Furby visit us as well. Can't wait tell your next visit with us.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Vic Thakkar, Gestion de l’hôtel
Dear Roger,Thank you for giving us a fantastic review about your recent stahy with us. We are happy to hear that your your stay was comfortable. A great review like yours motivates us to continue to proving a comfortable and pleasant facility to our guests like you. We take pride in our work ethics annd strive for the utmost customer service.Please give us another opportunity to serve you in the future.Vic
