Note fondée sur 42 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Allez y
Publié le 31 mars 2024 sur HotelsSéjour merveilleux dans un environnement idéal. La piscine après le ski est fantastique. Le personnel est très attentionné.
Tout est bien organisé.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Les produits dans la salle de bain sont formidables !!!
Très bonne cuisine mais pas assez de choix de légumes frais. Un salad bar serait vraiment top .
par un voyageur
Hôtel parfait - confort et sympathie
Publié le 22 janv. 2024 sur HotelsExcellent séjour
Navettes parfaites
Piscine adaptée
Service parfait
Chambre très confortable
par un voyageur
Publié le 15 mars 2022 sur Hotels
Personnel adorable
par un voyageur
Ottimo resort immerso nel verde
Publié le 14 août 2024 sur HotelsBellissima esperienza camera confortevole bella spa e ottimi servizi, colazione ottima. Secondo me il contributo per il soggiorno del cane, il ns maltese da 4,5 kg è eccessivo 40 euro a notte per senza appunto distinzione sul peso dello stesso.
Commentaires de Gestion de l’hôtel
15 août 2024 par Daniel Menabreaz, Gestion de l’hôtel
Gentile Carlo,Grazie per recensione positiva! Siamo felici che abbia apprezzato l'esperienza presso il nostro hotel. Ci dispiace se il contributo per il suo cane ti è sembrato eccessivo, terremo in considerazione il feedback per future migliorie. Grazie ancora per aver soggiornato da noi.Daniel MenabreazHotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
Amazing hotel with a beautiful view of the Matterhorn
Commentaires de Gestion de l’hôtel
14 août 2024 par VRetreats Cervino, Gestion de l’hôtel
Dear Andra,Thank you for your kind words! We are delighted that you enjoyed your stay with us and the stunning views of the Matterhorn. We hope to welcome you back soon.Daniel MenabreazHotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Beautiful and new property. Very clean. Great breakfast. Very attentive staff. Awesome spa. They have a shuttle to/from cable car. We came from zermatt via cable car. Town is a shuttle ride away if you need to go there. Nothing around the hotel but the hotel itself is very relaxing
Commentaires de Gestion de l’hôtel
12 août 2024 par VRetreats Cervino, Gestion de l’hôtel
Dear Jenny,Thank you for your review! We are glad you enjoyed our beautiful, clean property and excellent breakfast. Our staff is always attentive and we are happy you were able to relax in our spa. Our shuttle service makes it easy to explore the area. Thank you for choosing our hotel.Daniel MenabreazHotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Was supposed to be one of the better hotels but was a big disappointment. On the very first evening, we pointed out that the room was very hot and the reception assured that they would check this as quickly as possible. We wanted to go to bed so we agreed that they should check it the next day. We reminded them when we left in the morning but when we returned in the afternoon nothing had been done. When we reminded them again, we learned that the AC was not in function in the summer and that we could only open the door to the balcony. But outside there were lots of insects. we Had very hot and uncomfortable nights.
Otherwise, the breakfast was decent but little choice and always empty of something and took a long time to refill. Dinner was expensive and poor, not a lucky combination. They allow guests to bring dogs into the restaurant. The rooms were quite normal but very small.
Spa was nice but unfortunately they allow children running around and making noise. The fruit in the spa was moldy
Would not recommend using this hotel
Commentaires de Gestion de l’hôtel
12 août 2024 par VRetreats Cervino, Gestion de l’hôtel
Dear Jorgen, we apologize for the inconveniences you experienced during your stay. Our team is working to resolve some of the issues and improve our services. We value your feedback and will use it to make necessary changes. We hope you will give us another chance to provide you with a more satisfying stay.Daniel MenabreazHotel Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
par un voyageur
Publié le 3 août 2024 sur Hotels
