Note fondée sur 701 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de n richland hills
Publié le 8 nov. 2024
par un voyageur
Publié le 24 oct. 2024
Staff was outstanding!!!!!
Commentaires de Gestion de l’hôtel
1 nov. 2024 par General Manager, Gestion de l’hôtel
We would like to thank you for taking the time to complete our online survey . Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Overall an average stay. The bedding could have been cleaner. The pet fee was also a lot higher compared to other hotels I’ve stayed at; I was charged $40 per night which was nearly half the price of the hotel.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Brenda, We would like to thank you for taking the time to complete our online survey . Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. We do allow pets with a fee and it is on the website as well.Thank you so much for your business and we look forward to seeing you in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The toilet wouldn’t flush when we got there but they did fix it the next day
Commentaires de Gestion de l’hôtel
9 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Deborah, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Very clean hotel. The staff members were friendly and very helpful.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Van, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The night attendant was inexperienced.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Candace, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Trina, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
par un voyageur
Rude staff and charged twice.
Publié le 26 sept. 2024 sur HotelsI book all my rooms through Hotel.com since we have a business where we travel frequently. I was charged through Hotels.com, and charged again by the hotel when arriving. Hotels.com tried to resolve this issue shortly after check in and the clerk stated we would have to wait until 10:30 the next day. So, today I was informed by Hotels.com that the issue was on the hotel side, and I should get a refund in 7-10 days. We asked for the manager's name to make sure we followed up on this issue, and the guy was very rude stating we have to deal with Hotels.com, which I obviously already did. He was very reluctant in giving us the manager's information.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
par un voyageur
Perfect for overnight stay!
Publié le 24 sept. 2024 sur HotelsOvernight stay traveling from CO to GA. Very clean, quiet & bed was so comfy! Breakfast was excellent. Would definitely stay there again.... highly recommend!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Sue, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
