Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Jacky,Thank you for choosing to stay at our Red Roof Inn van Horn. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Très correct
Publié le 14 juill. 2019 sur HotelsTrès bien pour cette catégorie et pour s’arrêter une nuit dans la ville . On a pu profiter du Barbecue, c’etait très agréable.Seul bémol : pour le petit dejeuner il y a tout ce qu’il faut mais le café et les jus de fruits pourraient être meilleur !
Commentaires de Gestion de l’hôtel
16 juill. 2019 par Gm, Gestion de l’hôtel
Thank you for your feedback. We appreciate you staying with us.
par un voyageur
Publié le 3 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2019 par Gm, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Staff and check-in were very good, the person who helped me was very friendly and gracious. The room was fine, relatively clean. The morning we left a pipe burst somewhere in town and there was no water. Other than that, which was of no fault of the hotel, everything was fine.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Kathleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN VAN HORN. At Red Roof, we are thrilled to read that the staff were very good, friendly and all the positives that you highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur de Houston
Publié le 24 sept. 2024 sur Expedia
Good hotel with nice breakfast. Staff very friendly!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Olga,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Van Horn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff and the nice breakfast. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
This Motel is old and run down. Thankfully, we were only there for one night.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
I travel a lot and stay in many different hotel. And I am very impress as to how clean and how fresh the air quality is through out the hall way and inside the hotel room. No moisture or dampened smell like other popular brand hotel. My nose is very sensitive and allergic to moldy smell. it can pick up musty smell. And I must say I am very satisfied with Red Roof Inn. Good breakfast too. I would give it a 5 plus stars!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Sonny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Van Horn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of our hotel, hallway, room and good breakfast. However, I apologize for the unpleasant odor. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for your 10/10 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Für 1-2 Nächte ok
Publié le 11 sept. 2024 sur HotelsAlles in allem war es in Ordnung. Es könnte etwas besser gereinigt werden.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Liebe Nicole, Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihren Erfahrungen im Red Roof Inn Van Horn zu erzählen. Ich freue mich zu lesen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Allerdings haben Sie erwähnt, dass die Sauberkeit nicht Ihren Erwartungen entsprach. Bei Red Roof arbeiten wir kontinuierlich daran, unser Hotel zu verbessern, daher freue ich mich sehr über Ihr Feedback.Sollten Sie in Zukunft während Ihres Aufenthaltes bei uns Probleme haben, zögern Sie bitte nicht, dies unserer Rezeption mitzuteilen, damit wir uns um das Problem kümmern können, um Ihre Zufriedenheit zu gewährleisten. Nochmals vielen Dank und wir hoffen, dass Sie uns bei Ihrer nächsten Reise wieder besuchen!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Expedia
It was a very good experience. Nice room.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Douglas,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Van Horn. I was thrilled to see you had a good experience, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Alex greeted me at the front desk! He had a great personality and was friendly. Our room was large and bed was great. We enjoyed our over night stay with Red Roof.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Monica,Thank you for taking the time to complete our guest survey at the RED ROOF INN VAN HORN. I'm so glad you were pleased with the large room and the comfort of the bed, prompting your 5/5 score. I will make sure to share your comments regarding the great service you received from Alex with the rest of our team. At Red Roof, positive guest feedback like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
