Note fondée sur 181 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mars 2023 sur Expedia
Très bon rapport qualité/prix.
Commentaires de Gestion de l’hôtel
31 mars 2023 par Sophia CSR, Gestion de l’hôtel
Hi Carine,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our products to be a great value for your money. Our team works hard to provide high-quality products at competitive prices, and we're glad that our efforts are paying off. We appreciate your business and hope to continue providing you with great value in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
I like how fast the service was
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jesus,Thank you for your kind words. We are pleased to hear you enjoyed our swift service. Ensuring your satisfaction is our top priority, and we look forward to welcoming you back soon.
par un voyageur
the positive reviews on this must be fake
Publié le 6 août 2024 sur HotelsUnfortunately due to traffic through El Paso, I arrive a little after midnight which I also didn’t know was a requirement, but at least after 30 minutes of calling Hotels.com for help I was told to knock on a door to get help. This was a little traumatic tbh. I just drove 10 hours and had another 10 hours the next day. I just wanted a clean safe bed for a few hours of rest. I thought I was going to have to sleep in the car in the parking lot. The wifi code shown in office didn’t work which was problematic since there was also poor cellular service and I needed internet to submit a work report before I could sleep. Fortunately I prepaid because the lady that checked me in said they had been hacked recently and unable to take cards. I did not expect luxury at this price but also I have never seen a room so bad. The headboard fell off the wall just from me lYing on the bed. The mattress was all torn and dirty (silver lining no bugs!) and there wasn’t even a proper sheet. The sink slow drained and I didn’t dare risk trying the shower. The fridge worked at least. Anyway I wouldn’t even bother normally to write a review so bad for a cheap place but the posting for this location made it seem WAYYYYY better and I just don’t want some else to have this experience. The lady that woke from sleep to give me room was nice at least.
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is saddening for us to read about your recent experience with us. This is not typical of our guests' experiences at our property. Rest assured, we are actively investigating your feedback with our management for prompt action. Thank you for your patience.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Amanda,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tom,I appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The tv do not working
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ramon,Thank you for your feedback and the positive rating. We are glad you enjoyed your stay overall. However, we apologize for the issue with the TV and will address it promptly. We look forward to providing you with a better experience on your next visit.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Good basic amenities for great price
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Randy,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michelle,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to learn that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brandon,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
