Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
2,0 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 janv. 2024 sur Hotels
par un voyageur
Misleading description!!!!
Publié le 16 déc. 2023 sur HotelsOverall was pretty disappointing. The description and photos that were online were very misleading. Description said upscale Burnaby apartment......it was the top level of a very old rundown house that had at least 5 other rental units in it. The back entrance into the suit was old and stunk like cat pee. The suit smelt like an old house. The ceiling in the kitchen was falling down in one spot. There was very little water pressure and the hot water was in short demand. There was also little bugs ( I think silver fish) all over the suit. I contacted the owners on day 2 of our stay to voice our concerns. They responded and said the property manager would contact me and they never did. To their credit the suit was clean.
par un voyageur
Publié le 17 nov. 2023 sur Expedia
par un voyageur
Publié le 22 sept. 2023 sur Expedia
This property was not good. Rodent traps and a odd smell of animal and mold. I had to find a hotel after a 9 hr flight after entering this place. Still wait for my refund as I stayed there an hour after arriving. Only to search for another place.
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Restavio Management, Gestion de l’hôtel
Hi Chad, Thank you for sharing your feedback with us. We apologize if your recent stay did not meet your expectations. We take such matters seriously and have addressed the issue with our cleaning team to ensure it doesn't happen again in the future. In response to your concerns, we have taken immediate action and provided a refund of your reservation as a gesture of our commitment to guest satisfaction. We understand the importance of a clean and comfortable environment, and we deeply regret that we fell short of your expectations in this regard. Please know that guest satisfaction is of utmost importance to us, as it helps us improve our services. We would be grateful for another opportunity to provide you with a better experience during any future stays.
par un voyageur
Publié le 30 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Restavio Management, Gestion de l’hôtel
Thank you for choosing our place to stay. Hoping to welcome you again.
par un voyageur
Publié le 20 sept. 2022 sur Expedia
par un voyageur
Publié le 18 sept. 2022 sur Expedia
