Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec
Publié le 4 juill. 2024 sur Expedia
Personnel très aimable, professionnel et efficace. Le seul hic est le restaurant avec un service hyper lent. Bonne nourriture et personnel aimable mais il faut être très patient.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Johanne,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly, professional and efficient staff. We regret to see that we did not meet all of your expectations during your visit. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Bien que le cartier compte beaucoup de sans-abris, à aucun moment nous avons ressenti de l’insécurité. Le service rendu par le personnel était hors-paire. Ce fut une très belle expérience. Merci à toute l’équipe !!!
Commentaires de Gestion de l’hôtel
9 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Patsy,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our wonderful staff! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 6 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Claude,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 8 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2023 par General Manager, Gestion de l’hôtel
Dear Dino,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 7 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2023 par General Manager, Gestion de l’hôtel
Dear Vinh,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 10 out of 10 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 1 juill. 2023 sur Expedia
Very good hotel.
Commentaires de Gestion de l’hôtel
4 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Aldo,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 27 juin 2023 sur Expedia
Très bel hôtel près de toutes les commodités. Accueil chaleureux et stationnement pratique. L'unité de climatisation est bruyante mais c'est un mal nécessaire.
Commentaires de Gestion de l’hôtel
6 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Nathalie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly staff and convenient underground parking. We value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 1 mai 2023 sur Expedia
J'ai aimé dans l'ensemble.
Commentaires de Gestion de l’hôtel
5 mai 2023 par General Manager, Gestion de l’hôtel
Dear Brice,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 23 févr. 2023 sur Expedia
Établissement convenable. Vue du 15ème étage superbe. Chambre propre mais mal insonorisé. Propre.
Commentaires de Gestion de l’hôtel
6 mars 2023 par General Manager, Gestion de l’hôtel
Dear Lauréane,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites with balconies, offering great views of downtown Vancouver. We regret to see that we did not meet all of your expectations during your stay. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
par un voyageur
Publié le 15 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2023 par General Manager, Gestion de l’hôtel
Dear Céline,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
