2/10 Terrible
David L.
25 Feb 2025
Disliked: Cleanliness
Vrbo should de-list this property.
Rarely would we write a poor review, but this property was filthy and misleadingly described as well. Our attempt to work this out with the host directly was unsuccessful. He refused to take accountability for the state of his property. We arrived late and contacted him in the morning. It took him 11 hours to respond and then only after Vrbo contacted him. Our complaints included scum and hair in the shower area and an unclean toilet, food remains in the fridge and kitchen sink drain, dirt on baseboards and window sill. The TV did not work, and there were no sheets on the bed - only two ancient duvets. This property was listed as "trendy ... City Lights". The reality is there was no window to look out of and the furniture was Value Village. There was a sofa bed with a foam mattress which slipped off easily. On day 3 of a 4 day stay, the owner rectified the worst of the cleaning complaints and fixed the TV. He reluctantly responded to our request for a cleaning fee refund with an insubstantial, inadequate offer. We should point out that it is poor form for an owner to knock on a client's door at 9:00 PM. An interview can be arranged by phone or text. Similarly it is unseemly for the lady of the house to scream out the window at a well-dressed older couple standing on the public sidewalk because they are "too close" to her car. In all this was a thoroughly disagreeable experience. We suggest Vrbo delist this property. We request a complete refund.
David L.
Stayed 4 nights in Feb 2025