Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,5 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2024
Nice convenient location. People where hospitable and lots of options in the area. Made for a good weekend. Thanks.🙂
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Anis, Gestion de l’hôtel
Dear Tad:We are so happy that you had a good experience while staying at our hotel recently. Yes, we are conveniently located at the intersection of I-205 and WA-500, have tons of options for shopping and food around, and near most of the nearby attractions. Please visit us again, make it a base to explore around. Regards,Anis
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Anis, Gestion de l’hôtel
Dear David:Thanks a lot for giving us a stellar review. We hope you enjoyed your stay and please visit us again.Regards,Anis
par un voyageur
DIRTY ROOM AND HALLWAY!
Publié le 16 oct. 2024 sur HotelsRoom was next to construction. A/C unit was uncovered and not working. Hallway was filthy and dirty rug. Room tv was not working often going Off and On flickering.
We will not stay here on future trips nor recommend to anyone.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Anis, Gestion de l’hôtel
Dear Tupu:We are sorry to hear that you didn't have a pleasant stay at our hotel. Please be sure that we take our guest feedback very seriously and take immediate action to address the issues. The next door room was undergoing renovation as you mentioned, and that caused a temporary discomfort. Also, we are going to take care of the AC and the TV remote issue you mentioned. Thanks for taking time to write this feedback, and please give us a chance to offer you a memorable stay next time.Regards,Anis
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Anis, Gestion de l’hôtel
Dear Daniel:Thanks a lot for taking time to post this review. We indeed want to ensure a stellar stay for each and every guest at our hotel. Out utmost priority is cleanliness and ensuring a home away from home experience. Please visit us again and we will ensure a 10/10 experience for you and your travel companions.Regards,Anis
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Anis, Gestion de l’hôtel
Dear Sommer:Thank you for taking time to provide this feedback. We are really sorry that we failed to meet your expectations. Being in hospatility business, guest satisfaction is our most important asset. We are very serious to ensure the highest level of service to every guest. To ensure that your concerns are properly addressed, would you mind to elaborate a bit about what went wrong during your stay, so we can rigorously address those?Regards,
par un voyageur
Publié le 12 oct. 2024 sur Expedia
The staff was amazing
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Anis, Gestion de l’hôtel
Dear Ellie:Thank you so much for the kind words. We treat our guests as family and our staffs will be very happy to hear this. Please visit us again.Regards,
par un voyageur
Publié le 11 oct. 2024 sur Expedia
That staff is amazing! All so helpful and make
you feel right at home! We had a great stay!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Anis, Gestion de l’hôtel
Dear Jessica:Really appreciate your kind words. We are very happy to know that you had a wonderful stay at our hotel. Please visit us again and we promise it will be even better. :)Regards,
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Nothing special, for price average
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Anis, Gestion de l’hôtel
Dear Thomas:We deeply regret that we failed to provide you an outstanding service during your stay. Please be sure that, being in the hospitality business, guest satisfaction is our most important asset. I see that you raised concern about property condition and facility. I would like to ensure that we are aggressively pursuing a renovation and upgrade process. In this context your feedback is extremely important to us. Please visit us again and we will do everything to offer you a 10/10 experience.Regards,Anis
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Be aware of the Pet friendly is ONLY FOR DOGS at this location.
The pet policy doesn’t mention that on Expedia. OTAs.
Furthermore, When I arrived after a long drive and tried to check in,
The front desk told me, I can’t check in with a rescued/animal feline.
They don’t allow cats, even if it’s a rescued or service pet with all the documents.
According to her, dogs are cleaner and easier to maintain than cats.
I understand they have the right to refuse.
However, I personally don’t like to waste my money, time, gas, and energy either.
it’s a 2 ways street.
Or I would not make a reservation.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Anis, Gestion de l’hôtel
Dear Irena:Being proud parents and grandparents to both dogs and cats, it is extremely painful for us to restrict our policy to dog only. This is somewhat standard for most budget hotels as it is very difficult and expensive to clean up cat urine from the carpet. This pet policy is elaborated at the FAQ section of our Expedia page: 'Is Days Inn & Suites by Wyndham Vancouver pet-friendly? -- Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 10 per night and a fee of USD 10.00 per pet, per night. Service animals are exempt from fees.' Now, being sensitive to need for cat parents, we are seriously considering to customize a handful of rooms as cat friendly (tiles floor), it will be implemented sooner than later. Please call us before you visit next time about cat policy, and we hope we will be able to accommodate your needs.Please accept our apology for the inconvenience.Regards,Anis
par un voyageur
Publié le 7 oct. 2024 sur Expedia
I wouldn’t advise staying here. Not cleaning lobby. No front desk person at all. Breakfast pictures did not match, misleading. Check in was absolutely horrible after getting off work at 12:30am and needing my bed, no one there at all, waited till 2 am. Expedia wasn’t resourceful or helpful at the time either.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Anis, Gestion de l’hôtel
Dear Richard:We deeply regret that we failed to provide you an outstanding experience while staying at our hotel. We appreciate your to the point feedback, and please be sure we will take necessary action to address them. I would have felt terrible too if I had the same experience as you did, waiting to be checked in at such late night. We are going to initiate a thorough investigation and make sure they are not repeated.Regards,Anis
