Ratings based on 340 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
It was a great experience, 20 minute walk from Stanley park. The staff was amazing. We got a free upgrade as well and had a huge room with a kitchenette and a balcony. I will definitely stay here again!
Comment from Hotel Management
Aug. 23, 2024 by Hotel Management , Hotel Management
Dear Bret,Thank you so much for your wonderful review! We're thrilled to hear that you loved the hotel, enjoyed the assistance, and found our staff to be incredibly helpful. We can’t wait to welcome you back for another stay
by A traveller from Nowthen
Posted Aug. 22, 2024 on Expedia
Do NOT ask for a room to sleep 5 or 6 people. They will shove an extra bed into a room already too small.
The room was not ready when we arrived at 3:05 PM.
The floors were sticky. Mold on the curtains. Elevator only fits 2-3 people with small luggage.
The box of empty Febreze bottles next to the front desk should have been a clue.
It appears it may have been renovated for the 2010 Olympic Games, but nothing has been done since then.
Comment from Hotel Management
Aug. 22, 2024 by Hotel Management , Hotel Management
Dear Sheila,Thank you for sharing your feedback regarding your recent stay at Divya Sutra Suites. We sincerely apologize for the inconvenience you experienced .Our standard check-in time is 3 PM, and we regret that your room was not available until then. We understand how frustrating this must have been and apologize for any inconvenience caused. We are taking immediate steps to address these issues with our team to ensure that such occurrences do not happen in the future. Your comfort and satisfaction are our top priorities, and we are committed to improving our services based on your feedback. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. Thank you for bringing this to our attention. Sincerely,
by A traveller
Posted Aug. 21, 2024 on Expedia
First of all the hotel has some of the best hospitality personnel I have ever come across. And...I have had
time in over twenty Countries while still working full time.
At present I am a person with a physical disability. The Hotel insured my safety at all times. Furthermore, offered assistance when required.
Comment from Hotel Management
Aug. 21, 2024 by Hotel Management , Hotel Management
Dear Real,Thank you so much for your wonderful review! We're thrilled to hear that you loved the hotel, enjoyed the assistance, and found our staff to be incredibly helpful. We can’t wait to welcome you back for another stay!
by A traveller
Posted Aug. 20, 2024 on Expedia
This appeared to be an older building but well maintained.
The staff were extremely pleasant and helpful.
I would definately stay again.
Comment from Hotel Management
Aug. 21, 2024 by Hotel Management , Hotel Management
Dear Sheila, Thank you so much for your wonderful review! We're thrilled to hear that you loved the hotel's maintenance. We can’t wait to welcome you back for another stay!
by A traveller
Posted Aug. 19, 2024 on Expedia
We love this hotel, perfect location, parking available and Luciano, the concierge, was an amazing help! The room was big with 2 queen beds and a kitchen, ideal for our family of 4. we would definitively go back!
Comment from Hotel Management
Aug. 19, 2024 by Front Desk, Hotel Management
Dear Beatrice,Thank you so much for your wonderful review! We're thrilled to hear that you loved the hotel, enjoyed the location and parking, and found Luciano to be incredibly helpful. It’s great to know the room and amenities were perfect for your family. We can’t wait to welcome you back for another stay!
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Hotel Management, Hotel Management
Dear Clayton,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all reviews seriously and would appreciate more details on what specifically didn’t work for you. This will help us improve and provide a better experience for our future guests. Please feel free to reach out to us directly if you’d like to discuss your stay further.
by A traveller
Posted Aug. 19, 2024 on Expedia
Great rooms, decent price.
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management , Hotel Management
Dear Chris, We’re thrilled to hear that you had such a positive experience with us. Your feedback means a lot and inspires us to keep delivering excellent service. We can’t wait to welcome you back again!
by A traveller
Posted Aug. 19, 2024 on Expedia
Large rooms with a well equipped kitchen area.
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management , Hotel Management
Dear Chris ,We are glad that you enjoyed your stay with us at Divya Sutra Suites on Robson, Vancouver. We hope yo see you back again soon! Sincerely,
by A traveller
Posted Aug. 17, 2024 on Expedia
I really liked the location and friendliness of the staff. I felt completely confident and comfortable staying there with my son. We like the spacious room and the kitchenette. So helpful!
The beds and bath were clean. I gave it a 4 as it’s a little run down but it was clean and comfortable. Bed, sheets,/shower all very good.
Comment from Hotel Management
Aug. 17, 2024 by Hotel Management , Hotel Management
Dear Linda, Thank you so much for your kind review! We're thrilled to hear that you and your son had a comfortable stay and enjoyed the location and the friendliness of our staff. Your comments are valuable to us as we continue to make improvements. We hope to welcome you back for another stay in the future!
by A traveller
Posted Aug. 17, 2024 on Expedia
All good
Comment from Hotel Management
Aug. 17, 2024 by Hotel Management , Hotel Management
Dear Julian, We’re thrilled to hear that you had such a positive experience with us. Your feedback means a lot and inspires us to keep delivering excellent service. We can’t wait to welcome you back again!
