Note fondée sur 1 801 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Emily, Front Desk Manager, Gestion de l’hôtel
Thank you so much for your feedback Nicolas! We hope we can have you back again soon!
par un voyageur
Publié le 20 oct. 2024
Our curtains did not cover the window
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Patrick Connolly, Gestion de l’hôtel
Hi Jean,I'm sorry about the curtains in your room and we'll follow up with the maintenance team. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
par un voyageur
Publié le 23 août 2024 sur Expedia
We spent the first night shivering because of the cold. The second night we ask for an additional blanket which we charged an additional amount on our closing bill.
Commentaires de Gestion de l’hôtel
25 août 2024 par Anthony Turay, Front Desk Supervisor, Gestion de l’hôtel
Hello Michael! We are so sorry that you did not feel comfortable during your stay. We do our best to ensure guests are satisfied with the temperature of their rooms. We can confirm that there are no additional charges for a blanket on your folio.
par un voyageur
Publié le 22 août 2024 sur Expedia
Checked into our room at about 10 or 10:30 at night and the sheets/comforter had blood on them. We called the front desk and they sent up new bedding. They didn't bother to change it themselves and made us do it. When they sent up the new bedding, the sheets were too small and didn't fit over the mattress. Called the front desk again and they sent the correct size but once again didn't do their jobs in changing it out for us, making the guests do it. After the sheets were on we realized they didn't give us a new comforter/blanket, just new sheets. Did not bother telling the front desk this because they would just screw up again. $200 for a night and we get bad service, dirty bedding, and staff not doing their jobs. Horrible experience and never coming back.
Commentaires de Gestion de l’hôtel
23 août 2024 par Anthony Turay, Front Desk Supervisor, Gestion de l’hôtel
Hello Austin! I am so sorry to hear about your recent stay with us. We do our best to ensure our guests are in a clean and comfortable room. Please do not hesitate to reach out to us directly regarding your stay.
par un voyageur
Publié le 21 août 2024 sur Expedia
The initial room I was given, when I walked in smelt like sewer. I would be very surprised that this is not a common reoccurrence in that room! That put me off right at the start of my stay.
I did ask to be moved, and they did without hesitation.
The restaurant was great, although they were limited on what they had available, which was not due to us eating late.
Commentaires de Gestion de l’hôtel
23 août 2024 par Anthony Turay, Front Desk Supervisor, Gestion de l’hôtel
Hello Elizabeth! We are so sorry that the initial impression was not great. However, I am so glad our team could take care of you and that you enjoyed the food in the restaurant. We hope to welcome you back to the lodge in the future.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Patrick Connolly, Gestion de l’hôtel
Hi Robert,Thanks for staying with us and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Patrick Connolly, Gestion de l’hôtel
Hi Christopher,Thanks for staying with us and for your kind feedback. We look forward to seeing you again soon. Have a great day!Hi Dave,I'm sorry we were not able to exceed your expectations during your stay. We hope you'll come back and give us another try. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
par un voyageur de Tacoma
Publié le 20 août 2024 sur Expedia
Had a nice last-minute stay and enjoyed the restaurant and bar. Staff was great! room was very nice and clean.
Commentaires de Gestion de l’hôtel
21 août 2024 par Emily, Front Desk, Gestion de l’hôtel
Thank you so much for your feedback Kristen! We are glad you chose to stay with us on a last-minute stay! Hopefully we can have you back again soon!
par un voyageur
Publié le 20 août 2024 sur Expedia
The staff was friendly, professional and efficient. I like the room and the facilities. I will definitely stay here again if we are in the Portland/Vancouver area.
Commentaires de Gestion de l’hôtel
21 août 2024 par Emily, Front Desk Manager, Gestion de l’hôtel
Thank you so much for your feedback Victor! We are so happy to hear about your recent stay. We hope we can have you back again soon when you are in the area!
par un voyageur
Publié le 20 août 2024 sur Expedia
Great hotel with helpful service and clean, comfortable rooms. I was here for business so that was all I was wanting, and they delivered.
Commentaires de Gestion de l’hôtel
21 août 2024 par Emily, Front Desk Manager, Gestion de l’hôtel
Thank you so much for your feedback Jason! We are happy we delivered to your needs. We hope we can have you back again soon for business or pleasure!
