Note fondée sur 3 597 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Très bel hôtel, au cœur du centre-ville de Vancouver. De plus l’hôtel est très près du port de croisière et offre le service de prise en charge des valises jusqu’au navire de croisière … nous avons adoré
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Pan Pacific Vancouver Team, Gestion de l’hôtel
Thank you for your kind review and the 5/5 rating Yves ! We're delighted to hear that you enjoyed our lovely location. Your positive feedback is greatly appreciated by our entire team. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Close to everything, free shuttle. Not brand hotel but clean. A little bit expensive for
what
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Pan Pacific Vancouver Team, Gestion de l’hôtel
Dear Pierre,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 30 août 2024 sur Expedia
Très déçu, ridicule !!!!!
Très loin de valoir le prix payé 700$
Vieille chambre, vieux mobilier, décoration désuet tapisserie brisée
Balcon avec des pièces d’acier qui jonchaient le sol
Commentaires de Gestion de l’hôtel
31 août 2024 par Pan Pacific Vancouver Team, Gestion de l’hôtel
Thank you Charles for sharing your experience. I'm sorry to hear that your stay didn't meet your expectations, especially regarding the condition of your room. We take your feedback seriously and will review these concerns with our team to make necessary improvements.Best regards,
par un voyageur
Publié le 27 août 2024 sur Expedia
A bit old but all else nice
Commentaires de Gestion de l’hôtel
28 août 2024 par Yoojin Lee, Assistant Front Office Manager, Gestion de l’hôtel
Dear Yves,Thank you for your feedback! We are glad you had a nice stay despite noticing some areas feeling a bit old. We hope to welcome you back soon!Warm regards,
par un voyageur
Publié le 3 août 2024 sur Expedia
Super endroit
Commentaires de Gestion de l’hôtel
4 août 2024 par Pan Pacific Vancouver Team, Gestion de l’hôtel
Dear Alessandro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Perfect 👍
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Pan Pacific Vancouver Team, Gestion de l’hôtel
Thank you for the perfect rating Valerie! We’re delighted to hear that everything was just right for you. We hope to have the pleasure of hosting you again soon.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Ordinaire
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Pan Pacific Vancouver Team, Gestion de l’hôtel
Dear Jean,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Pan Pacific Team, Gestion de l’hôtel
Thank you so much for your 5/5 rating! We're thrilled to know you had a wonderful stay with us. Your positive feedback means a lot to our team.We look forward to welcoming you back for another great experience!
par un voyageur
Publié le 7 mai 2024 sur Expedia
Aucune insonorisation dans la chambre; ce n’était pas une chambre communicante nous entendions tous les bruits envahissants, et surtout les voisins, vraiment incommodants
Commentaires de Gestion de l’hôtel
7 mai 2024 par Yoojin Lee, Assistant Front Office Manager, Gestion de l’hôtel
Dear Diane,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the lack of soundproofing in your room. It's disappointing to hear that you were disturbed by noise, especially from neighboring guests. We understand the importance of a peaceful environment for a comfortable stay, and we regret that we fell short in providing this during your visit.Please know that we take your comments seriously, and we will address the issue of soundproofing to ensure that future guests do not encounter similar disturbances. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,
par un voyageur
Publié le 6 mai 2024 sur Expedia
Very nice place ! A bit long before being helped at front desk though.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Yoojin Lee, Assistant Front Office Manager, Gestion de l’hôtel
Dear Sebastien,Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you found our hotel to be a very nice place.We apologize for any delay you experienced in being helped at the front desk. Your time is valuable, and we understand the importance of prompt service. We'll review our staffing and procedures to ensure that we can provide more efficient service to our guests in the future.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another pleasant stay.Warm regards,
