Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2023 sur Expedia
Very clean and well located...at walking distance for fast-food restaurant, market and pharmacy.
Internet hardly works so it was not possible to do much work. The TV also block regularly since it is linked to internet and does not have much to offer.
Commentaires de Gestion de l’hôtel
24 août 2023 par Nina, Gestion de l’hôtel
Thank you for your valuable comments. The internet speed is 150 M which is fast. Never any guests complained about that. Why did you not mention to us during your stay. Meanwhile we found you keep AC warmi at 86 F while we cleaned your room today
par un voyageur
Nosey landlords and neighbors.
Publié le 16 oct. 2024 sur HotelsDont be confused by the listing saying entire house. It is a house with many locked bedrooms. Basically a hostel style arrangement. The place is clean and comfortable. The landlord enters the facility at all times with out knocking or calling which is very disturbing. The place has cameras and anytime I brought a family member over they insisted on charging me. I only spent late nights there as I was in VANCOUVER all day. If you want any kind of privacy dont stay here.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nina, Gestion de l’hôtel
Hi David,You booked as one single person rate for 4 nights while you brought your son from day one and you claimed he would stay only for one nights at 20 not 4 nights at 80 However you kept bringing him for 3 nights at the midnight, not intending to pay. Our cleaning lady came to you to collect the money once . Another time she had to come to help as you claimed the room code was not working . It’s over 9:30 pm once we got your call. She found out the code was actually working properly. It seems you behaved dishonestly by paying one person rate while intending to bring extra person for not paying two persons rate. Glad that we have the camera at the outside entrance to catch dishonest guests like you. As the owner, I would never disturb any guests if he paid the correct rate . Besides I don’t stay at this property anytime. We give the guests full privacy instead. Easily Self checking in and self checking out. Thank you for your understanding.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Nina, Gestion de l’hôtel
Thank you to take time to feedback. Glad to know you liked your stay. Looking forward to seeing you soon.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Nina, Gestion de l’hôtel
Thank you to take your valuable feedback. We would improve our service for sure.Thank you
par un voyageur
Sparkling clean
Publié le 24 août 2024 sur HotelsOlder house but very clean and so quiet! Provided the basics and they were excellent at any correspondence and answered right away. I would definitely recommend.
Commentaires de Gestion de l’hôtel
24 août 2024 par Nina, Gestion de l’hôtel
Dear Lily,Thank you to take your valuable time to let us know how we did. Glad to know you liked your stay. Wish to seeing you again anytime.
par un voyageur
Publié le 21 août 2024 sur Expedia
I recently stayed at the Quite (Quiet?) House near Vancouver Airport and, unfortunately, my experience was not as expected. While there were some positive aspects, the overall stay was marred by several significant issues.
Check-In Difficulties:
The check-in process was frustratingly complicated. I encountered multiple problems accessing the property, and communication with the owner was less than helpful. This lack of efficiency set a negative tone for the beginning of my stay. There was a clear lack of accountability regarding this from the owner.
I found several advertised features to be either non-existent or poorly executed. For example, the promised pastries were not provided, and the cleaning standards left much to be desired. I have time-stamped photos showing dirty plates in the kitchen cupboards at the start of our stay, inadequate cleaning products, and subpar gym equipment. I'll post on social media shortly.
Positive Aspects:
On a positive note, there were a few aspects of the property that I appreciated, such as a comfortable bed, clean sheets and towels, good location, and more. However, these positives were overshadowed by the overall lack of professionalism and attention to detail.
Conclusion:
The property has potential, but significant improvements are needed to offer a truly professional and accountable experience. I hope the owners take these issues seriously and work towards providing a more satisfactory stay in the future.
Do better.
Commentaires de Gestion de l’hôtel
21 août 2024 par Nina, Gestion de l’hôtel
Dear Tyler, Thank you to take your valuable time to feedback while you talked with Expedia for different points and requested for refund for your stay. 1. You claimed to Expedia that you waited one and half hour to getting checked in. Our checking in time is 3 pm. our gardener happened to be at the property when you and another guest came over .The truth was he called me and I gave you the entry code immediately within 1 minutes successfully checking in. You are right that we should have offered you the code in advance to improve the efficiency and professional 2. You claimed to Expedia that you didn’t stay at the same room you stayed. Actually you stayed the same newly remodeled room with new bed and new soft plush on mattress. 3. You claimed to Expedia that you washed blanket and wanted to get cleaning fee refunded. Here you said they are very clean. 4. You claimed to Expedia the owner didn’t listen to your complaint during your stay. Actually you never contacted me except notifying me when checking out at 10:40 am . You didn’t mention anything during your call. 5. You claimed to Expedia that the knives, glass and plates were not clean during your stay. My response is another guest checking in at same time with you sharing the same kitchen . You have your own room and private bathroom while kitchen and laundry are shared. 6. Perhaps you misunderstood that We offer the guests some free gift but not pastries. 7. That’s true that the gym equipments are basic as we have limited covered backyard for raining days . Thank you for your valuable stay .Any truth points are acknowledged and we definitely would improve. You are always mostly welcome back anytime.
par un voyageur
Publié le 5 août 2024 sur Expedia
We were impressed with the cleanliness of the room. Sparkling, spotless bathroom and clean towels. The floors were immaculate, and the bed was comfortable with the crisp and fresh bedding. Had an amazing garden with a tree full of juicy plums. However, the room was very small and tight as it only fits a king size bed and a little bedside table. The place lacked basic amenities like tissue paper, shower gel and laundry detergent which we assumed was provided. Plus there was no iron or iron table. We faced issues with a very slow Wi-Fi during our stay as well. In general the room was good and quiet.
Commentaires de Gestion de l’hôtel
6 août 2024 par Nina, Gestion de l’hôtel
Thank you to take your valuable time to suggest what we have to offer better service. You are right. We would add tissue paper instead of the kitchen paper into each room. The shower gel and laundry detergent are always over there. We would make sure they are always there . We would add iron and iron table immediately. Wifi is always fast. Perhaps all the rooms are filled with the guests during your stay causing the slow Wi-FI. Will add Wifi booster at each room to insure speedy Wi-Fi. You are always mostly welcome back anytime. Again appreciate your stay and truth points which help us to improve better service.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
The Grand Quadruole Room was perfect for a quick 24-hour visit in and out of Vancouver for our family of 2 adults and 2 kiddos (ages 8 and 4). We had a private bathroom. Beds were very comfortable. The dark curtains were great. Very easy to come in and out. Having access to a kitchen was handy. Also, the backyard was fun for the kids on a hot Summer day, oh and legit the AC in the basement suite was awesome. I would say excellent for a shorter trip of 1-3 days. Owners did a good job on this suite rental. If I were to add one 'nice to have' would be for the television to be on a swivel mount on the wall so it could tilt more openly towards both beds. Overall, 10 out of 10.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Nina, Gestion de l’hôtel
Dear Greg,Thank you for taking the time to share the thoughts about your time at the Quite House near Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We would add one swival mount on the wall for TV to move more freely to both beds. We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Nina
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Amazing property. Thank you for all your hospitality.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Nina, Gestion de l’hôtel
Dear Sharri, Thank you so much your stay. Glad to know you are happy for the stay. Hope to see you again soon.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Nina, Gestion de l’hôtel
Thank you for the input. We would share with our team to improve .
