Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jeff,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
Not super comfortable beds
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Douglas,Thank you for your feedback. We are sorry to hear that the beds were not as comfortable as you’d hoped. We’ll take your comments into consideration for future improvements. We appreciate you sharing your experience and hope to provide a more comfortable stay next time.Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Cable was spotty. Most of the outlets didn't work. Shaddy people in the parking lot at night time. When i checked in i waited like 20 minutes because no one was around
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lonnie,Thank you for your feedback. We’re sorry to hear about the issues you encountered with the cable, outlets, and safety concerns in the parking lot. We also apologize for the long wait during check-in. Your comments are important, and we will address these concerns with our team to make necessary improvements. We appreciate your patience and hope to offer a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Peggy,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
The facility was very reasonably priced and not in terrible condition, but our room toilet seat was secured by one fastener (It spun like a top) and the TV didn't work.
The night manager attempted to repair the TV at 11:00PM (Nice man) but was unable to get the thing working.
The "breakfast" is a joke, don't bother getting up early to avail yourself of a muffin...
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Rene,Thank you for your feedback. We’re glad you found the price reasonable and the night manager helpful. We apologize for the issues with the toilet seat, TV, and breakfast. We’ll address these concerns to improve the experience for future guests. We appreciate your input and hope to better meet your expectations next time.Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
The place is pretty run down. I heard everything in other rooms: footsteps, dogs barking , etc. Overall, it was pretty clean but all of it seemed so old and run down
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate you sharing your feedback with us. We regret to hear about the noise disturbances you experienced and are sorry to learn that the hotel did not meet your expectations. Our team is constantly working to maintain and improve our facilities for all guests to enjoy a comfortable stay.
par un voyageur
Publié le 26 août 2024 sur Expedia
This place calling itself a "hotel" is like a house cat calling itself a cheetah. It is desperate need of a makeover. Peeling paint, gaps in the room entrance door, multiple dents in the mini fridge and major missing parts, smelly, musty hallway, and just not hotel quality overall. Will not stay there again. Also there's not enough parking!! Multiple guests had to park in another nearby business parking lot. Very inconvenient especially if you're handicapped. Pictures on the website is NOT how our room looked. No art on the walls and lots of peeling chipped paint. Very dark and gloomy look to the room we stayed in.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Natalia,Thank you for your feedback. We’re sorry to hear that the condition of the hotel did not meet your expectations. Your concerns about the paint, room amenities, and parking have been noted. We will work on addressing these issues to improve the quality of our facilities and ensure a better experience for future guests.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jesse,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jenicah,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
par un voyageur
Skip if with family
Publié le 21 août 2024 sur HotelsThe room had a strong smell of smoke and some sort of cleaner attempting to cover said smoke. The beds were uncomfortable, and the entire property seemed dingy and sketchy.
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Justin, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable, and we will address your concerns with our team for improvement. Our goal is to provide a comfortable and pleasant stay for all our guests.
