Ratings based on 2,079 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great Room!
Posted Aug. 23, 2024 on HotelsThe room was clean and the bed was extremely comfortable. Great shower and a huge tv.
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear Shane,Thank you for your review! We're glad to hear that you enjoyed the clean room, comfortable bed, great shower, and the large TV. We hope to welcome you back for another relaxing stay soon!
by A traveller
Posted Aug. 22, 2024 on Expedia
The Burred is a funky little gem in a perfect location in Downtown Vancouver. You should stay there.
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear Tracy,Thank you for the perfect rating! We’re thrilled to hear you had a great stay. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 22, 2024 on Hotels
Was a good hotel to stay even let you use bikes to bike around Vancouver
Only thing that I didn’t like was that they charge your card before even show up
Even after you pick pay at hotel
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear David,Thank you for your feedback. We're glad you enjoyed using our bikes to explore Vancouver. We apologize for any inconvenience caused by the pre-authorization charge. This is part of our standard procedure to secure your reservation, but we understand how it might be confusing. We appreciate your understanding and hope to welcome you back soon.
by A traveller from Markdale
Posted Aug. 21, 2024 on Expedia
Comfortable safe clean hotel.
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear John,Thank you for your review! We're glad to hear that you found our hotel comfortable, safe, and clean. We look forward to welcoming you back on your next visit!
by A traveller
Posted Aug. 21, 2024 on Hotels
Cute Boutique hotel within walking distance to everything downtown. Lots of places to eat, Shop, And close to transit. They have free cruiser bikes, and a small patio with a fire pit! Plus, they have loyalty discount if you stay with them often or work at the hospital across the street!
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear Guest,Thank you for your lovely review! We're delighted you enjoyed our boutique hotel's convenient downtown location, as well as the nearby dining and shopping options. It’s great to hear that you took advantage of our free cruiser bikes and enjoyed the patio with the fire pit. We're also glad you found value in our loyalty discount. We hope to welcome you back soon for another enjoyable stay!
by A traveller
Posted Aug. 21, 2024 on Expedia
Clean and tidy. Excellent location. Very friendly and helpful reception. Good Wifi connection and speed. I recommend it
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear Venkata,Thank you for your great review! We're thrilled you enjoyed our clean and tidy rooms, excellent location, and friendly reception. It's also great to hear that the Wi-Fi met your expectations. We appreciate your recommendation and look forward to welcoming you back!
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear Zebulon,Thank you for your feedback and the positive rating! We’re glad you enjoyed your stay and appreciate your suggestions for improvement. We hope to see you again soon and make your next visit even better!
by A traveller
Just Okay
Posted Aug. 21, 2024 on HotelsI didn't know I had to ask to have my room cleaned everday. I was supposed to put up a sign. Cleaaning is uauallu stadard, and they did it lare in the afternoon. Usually I prefer to have it done much earlier. Tjere were a lot of steps--no ramps--to go up and down, including the front entrance. Some people have difficulty walking. Sone accondation should be made for them. Check-in and check-out were fast and plrasant. They did call me a taxi upon checking out.
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear Stephen,Thank you for your feedback. We’re sorry to hear that the housekeeping schedule and lack of ramps affected your stay. We understand how important these details are, and we’ll be sure to review our procedures to better accommodate our guests’ needs. On a positive note, we’re glad that your check-in and check-out experience was smooth, and that our team was able to assist with arranging transportation. We appreciate your comments and hope to have the opportunity to make your next stay more comfortable.
by A traveller
Posted Aug. 20, 2024 on Expedia
Cool remodeled hotel in the heart of downtown Vancouver. Room was clean, and staff very friendly. Walkable to most downtown areas of interest. Would stay again!
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear Michael,Thank you for your kind review! We're delighted you enjoyed our remodeled hotel and found the location convenient for exploring downtown Vancouver. It's great to hear that our clean rooms and friendly staff added to your experience. We look forward to welcoming you back on your next visit!
by A traveller
Older facility with updated efforts
Posted Aug. 20, 2024 on HotelsGreat staff! Friendly, helpful. They all went above and beyond!!
Dated facility that they have updated with fresh chic paint. Tile floors, tiny bathrooms ( advantage - you can reach your towel anywhere in the bathroom without stepping out of the shower.). And we had an “upgraded room.” Joked that UPgrade must have referred to top floor (4th). In room portable a/c unit leaked -quite a lot of water covered the floor in the morning. But tile floors and only a shirt or two got wet. Just inconvenient but staff cleaned it up quickly when I told them.
Good location. Quiet nice inner courtyard. We didn’t use parking but that is available for a fee. Safe parking.
Comment from Hotel Management
Aug. 24, 2024 by The Burrard, Hotel Management
Dear RichardThank you for your detailed review! We're thrilled to hear that our staff's friendliness and dedication made such a positive impression on your stay. We appreciate your understanding regarding the facility's quirks, and we're glad our team could address the issue with the portable A/C unit quickly.We’re constantly working on improving our spaces, and your feedback about the updated decor and other amenities is invaluable. It’s great to know that you enjoyed the location and the peaceful inner courtyard as well.We hope to have the pleasure of welcoming you back in the future, and we’ll do our best to ensure your next stay is even more comfortable.
