Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un peu déçu
Publié le 26 févr. 2024 sur HotelsBon séjour mais pas aussi bien que nous l’espérions accès en voiture délicat route non bitumée peu d’indications la propriété est bien entretenue mais semble un peu à l’abandon c’est dommage le tarif à la nuitée est très cher
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Le Sanctuary Hotels & Resorts Team., Gestion de l’hôtel
Cher Nicolas ,Nous sommes désolés d'apprendre que nous n'avons pas répondu à vos attentes. Nous ferons de notre mieux pour améliorer notre service. Pour cela, nous nous s'engage personnellement à transmettre l'objet de votre désagrément au service concerné afin de trouver une solution appropriée.Meilleures salutations,
par un voyageur
Publié le 9 mars 2020 sur Hotels
Les seules critiques pouvant être émises ont trait au vieillissement relatif de certaines installations du site, et entre autre d un jaccuzi un peu fatigué. Toutefois sachons raison garder, et il faut signaler plein de choses très positives.
Les activités proposées, l organisation parfaite, la gentillesse et disponibilité de tous, une terrasse fantastique, et resto sympa. Aucun regret de ces 3 nuitées que nous conseillons vivement, juste assez loin de la déjantée, bruyante et alcoolisée Vang vieng. c était décidément le bon choix. Merci particulier à Mélissa pour l organisation préalable, et au manager Alexandre, disponible, ouvert, professionnel et sympa. Merci enfin à Théo pour sa ballade sur le lac avec un lieu de baignade juste magique. Découvrez enfin les environs, et cet étonnant sanctuaire pour animaux juste derrière le parking. Prenez un jet ski et éclatez vous sur ce lac plein de charmes. Vous avez rendu ce séjour magnifique.
Commentaires de Gestion de l’hôtel
21 mars 2020 par Digital Marketer, Gestion de l’hôtel
Chers Jean,
Au nom de toute l'équipe Sanctuary Hotels and Resorts, nous tenons à vous remercier pour votre aimable commentaire. Nous sommes ravis d'avoir pu vous apporter entière satisfaction.
En effet, votre satisfaction est également la nôtre, nous faisons de notre mieux pour vous fournir les meilleurs services possibles. Nous sommes heureux d'apprendre que vous avez apprécié l'environnement et les services offerts par nous. Votre message positif à été partagé avec toute notre équipe!
Merci encore de nous avoir choisis pour votre escale dans notre hôtel et nous espérons vous revoir bientôt, toute l'équipe de Sanctuary Hotels and Resorts vous souhaite une agréable journée.
par un voyageur
Calme reposant personnel sympa
Publié le 8 avr. 2018 sur HotelsUn peu compliqué pour arrivé,par La faute du chauffeur de bus,le gérant avait pourtant donner toutes les consignes,et à tout fait pour rattraper le coup,le reste est parfait.
Commentaires de Gestion de l’hôtel
12 avr. 2018 par Sales & Marketing Assistant, Gestion de l’hôtel
Dear guests,
On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us: it has made our day.
We are pleased to have been able to bring you satisfaction and that you have passed an agreeable stay among us.
It is true that the hotel is situated approximately 25km from Vang Vieng, away from the hustle and bustle.
We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool.
We nevertheless, do hope to welcome you again very soon. Meanwhile, Sanctuary Hotels and Resorts and I wish you a pleasant stay in Laos.
Best Regard,
par un voyageur de Lille
Une goutte de bonheur !
Publié le 14 nov. 2017 sur ExpediaBien sûr il est très loin de Vang Vien, mais la distance est largement compensée par ce havre de paix dans un cadre exceptionnel et par son personnel super sympa ! Un grand merci à Alex, Theo et Greg (qui nous concocte une cuisine géniale !)
Commentaires de Gestion de l’hôtel
15 nov. 2017 par The Sanctuary Hotels & Resorts team, Gestion de l’hôtel
On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us.
We are pleased to hear that you appreciated our cooking and helpful staff. We are solicitous to bring you fresh and quality products. We propose a wide range to satisfy everybody’s taste, Westerners but also Asians
Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our entire team.
Best Regards,
par un voyageur
Publié le 22 oct. 2023 sur Expedia
We stayed here for two nights and wish we’d had a third! We were so glad we picked to stay here - the setting is beautiful and it was great to get a better feel of the countryside of Laos rather than just the cities. Perfect place to chill. If your main reason for going to the area is to do activities in vang vieng I would stay in the city itself as it is quite a long taxi drive (about 40 mins) but if you want a relax and occasional activity in Vang Vieng then this is perfect. Staff were all lovely, in particular the operations manager was so helpful and sorted any issues we had straight away. Good massage and food was good and reasonably priced for a hotel. We rented a kayak (not expensive) on the lake which was also really nice to do. Maybe wear a flip flop for arrival if it’s just been rainy season!
Commentaires de Gestion de l’hôtel
25 oct. 2023 par The Sanctuary Hotels & Resorts Team., Gestion de l’hôtel
Dear Rhiannon ,Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.
par un voyageur
Publié le 15 mars 2019 sur Expedia
値段の割に全てのクオリティが低い。周辺の環境と全くあってない
par un voyageur
Special ****
Publié le 26 févr. 2019 sur HotelsSpecial spot. We changed our plans and left Vientiane a day early, got a rental pick up truck and drove to Nam Ngum lake. Best. Decision. Ever. The area is gorgeous and natural. The hotel is beautiful. The rooms are individual bungalows with private porches. We were on honeymoon and the management went out of their way to help us celebrate by giving us a complementary drink and a room upgrade. The view from the rooms is extraordinary -especially at sunset. The restaurant was very good. Floating swimming pool was really awesome. Do yourself the favor and book for a few nights at the Sanctuary, we wished we could have stayed longer!
Commentaires de Gestion de l’hôtel
2 mars 2019 par Sales & Marketing Assistant , Gestion de l’hôtel
Dear customers,
On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Expedia.
We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is a true paradise that offers both relaxing times with its sandy beach and swimming pool on the lake, but also offers water activities for your enjoyment.
We are pleased to hear that you appreciated our rooms and the facilities. Our rooms are very comfortable, ergonomic with a sober and modern design.
We are enthusiastically forwarding your comment to our manager, Alexandre and his team they will be enchanted to hear that you had a good time with us during your stay.
We hope to have the pleasure of welcoming you once again soon,
Best Regards,
par un voyageur
Publié le 13 janv. 2019 sur Expedia
Hotel is quite far from vang vieng and requires a hotel shuttle for transport to the city. Breakfast was not good. The room is on the small side and there are bugs and insects. Staff had limited english
Commentaires de Gestion de l’hôtel
14 janv. 2019 par Sales and Marketing Assistant , Gestion de l’hôtel
Dear Customer,
Thank you for taking the time to post a comment on our Expedia page. My team and I are very disappointed to hear that we were not able to meet your expectations. We'll do everything needed to improve our service. For this, I am personally committed to convey the purpose of your inconvenience to the department concerned to find an appropriate solution and future outcome.
It is true that the hotel is situated approximately 25km from Vang Vieng, away from the hustle and bustle.
We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool.
Be sure, however, that we continually work on improving our services to reach the satisfaction of our valued customers. That is why, feedback is highly appreciated.
Hoping sincerely to welcome you again and show that we have been able to consider your comments and work on our miss outs.
I wish to apologize once again on behalf of the team for the inconvenience caused.
We nevertheless, do hope to welcome you again very soon.
Meanwhile, Sanctuary Hotels and Resorts and I wish you a pleasant stay in Laos.
Best regards,
par un voyageur
Publié le 3 août 2018 sur Hotels
일단 방비엥에서 너무 멀다 나가려면 사십분은 걸리고~ 택시비가 많이 든다.
무료 셔틀이 있지만 정해진 시간에만 이용가능하고 또 시간이 너무 애매하다.....
어쨌거나 결국 택시를 부르게 될 수 밖에 없다... 그래도 호수가 잔잔하니 평화롭고 예쁘다. 제트스키 진짜 재밌고 추천한다~
Commentaires de Gestion de l’hôtel
11 août 2018 par Sales & Marketing Assistant, Gestion de l’hôtel
Dear customers,
On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Expedia.
We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort
It is true that the hotel is situated approximately 25km from Vang Vieng, away.
We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool.
As you mentioned, the resort also offers free transportation to Vang Vieng with the time Schedule twce a day depart from the Resort in the morning time and picking up in the front of BCEL Bank ( VangVieng) in the end of afternoon,
We hope to welcome you again very soon,
Best Regard,
Recommandé
pour Escapade avec des amispar un voyageur
꼭 한번 다시가보고 싶은 리조트입니다.
Publié le 19 mars 2018 sur Hotels위치가 방비엥에서 약 30분 떨어져있다는 점을 제외하면, 아주 좋습니다.
이만한 숙소가 라오스에 있다는 사실이 믿기지 않을 정도입니다.
특히 호수에 떠있는 수영장이 정말 압권입니다.
화장실 깨끗하고 샤워실 좋습니다. 경치 최고입니다.
아침 조식부페도 다양하지는 않지만 먹을만합니다.
Commentaires de Gestion de l’hôtel
27 mars 2018 par Sanctuary hotels and resorts., Gestion de l’hôtel
Dear customers,
On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Expedia page.
We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. It is true that the hotel is situated approximately 30 minnutes from Vang Vieng. We opted for a calm and serene atmosphere as our aim was to offer our customers a place to relaxation as a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool.
We hope to have the pleasure of welcoming you once again soon,
Best regard,
