Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Best option in the region
Publié le 1 sept. 2024 sur HotelsThe staff is relly kind and attencious. They try to do their best to assist you.
There are some rooms without window...They can be more calm because in front of the hotel there is noisy road.
But this place is, in my opinion, the best option in the region.
The hotel is clean, the facilities are simple but in good state.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Neriton, We appreciate your honest feedback. It's heartwarming to know that our staff's attentiveness and kindness have made a positive impression on you. Our team always strives to provide the best service possible to all our guests. Your commentary regarding our rooms is duly noted. We understand your preference for quieter rooms and the option for a room without a window may indeed provide more tranquility in face of the road noise. We're delighted to hear that you consider us the best option in the region and appreciate your compliments about the cleanliness and well-maintained state of our hotel. We look forward to welcoming you again in the future. Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Compact and beautiful room, the only down fall is the location is too dusty outside
Commentaires de Gestion de l’hôtel
30 août 2024 par General Manager, Gestion de l’hôtel
Dear Pou Lin, We appreciate your valuable feedback about our rooms. We're delighted to know you found them compact and aesthetically pleasing. Regarding the dust issue, we wish to assure you that we'll actively engage with local authorities on possible solutions to maintain cleaner surroundings. Your comfort and satisfaction are of utmost importance to us. We hope to welcome you back and provide an improved experience next time. Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Gestion de l’hôtel
Dear ANDREW, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Dear Vaibhav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par General Manager, Gestion de l’hôtel
Dear Apeksha, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par General Manager, Gestion de l’hôtel
Dear Vaibhav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Publié le 19 mai 2024 sur Expedia
The view to rooms was very bad...just an open terrace which is inaccessible
Commentaires de Gestion de l’hôtel
23 mai 2024 par General Manager , Gestion de l’hôtel
Dear Goretti, We sincerely appreciate your feedback related to your recent stay with us. Your comments offer us an opportunity to reflect on our service standards. We understand that the room view didn't meet your expectations, however, we assure you that our room descriptions provide clear details about room views so that guests can select accommodations that best meet their needs. The open terrace attached to some of our rooms, while inaccessible, is purposely designed to conserve the historic architecture of our property. We highly recommend that you communicate your preferences to our front desk team during your next visit. Also, feel free to explore our wide range of rooms offering different views before booking. Your satisfaction remains our priority and we look forward to providing you with a more pleasant experience on your next stay. Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Avoid Booking Via Hotels Dot Com
Publié le 13 mai 2024 sur HotelsThis review is about Hotels Dot Com, ITC tried really hard to accommodate the goof-up made by Hotels Dot Com. I had booked 2 Rooms at ITC and upon arrival realised that Hotels Dot Com had booked only 1 Room. Fortunately we got additional rooms. Thank goodness I opted to pay at the hotel and not at the Hotels Dot Com website otherwise would have lost all the money.
Commentaires de Gestion de l’hôtel
14 mai 2024 par General Manager , Gestion de l’hôtel
Dear Cyrus, We appreciate your feedback regarding the booking issue with Hotels Dot Com. It's great to hear that our team at ITC was able to resolve the situation efficiently by providing you with the additional rooms you needed. Your experience highlights the importance of direct communication with the hotel, and we're glad that choosing to pay upon arrival helped avoid potential complications. We hope this incident didn’t mar your overall experience and that you were able to enjoy your stay with us. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us directly. Rest assured, we are committed to ensuring that our guests have a seamless and enjoyable experience. Thanks & Regards Ranjeet Nagare General Manager
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Sir,It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sabyasachi Chatterjee General Manager
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Reasonably priced.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par General Manager, Gestion de l’hôtel
Dear HOMI, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
