Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2024 sur Expedia
Excellent front office staff, fluently speak english, very friendly,
Commentaires de Gestion de l’hôtel
27 juin 2024 par Rahul Srivastava , Gestion de l’hôtel
We wholeheartedly thank you for your review. We are glad to know that you had a pleasant stay at our place. We look forward to seeing you back again.
par un voyageur
Inefficient room service
Publié le 8 août 2022 sur HotelsThe hotel room was good however the room service was poorly managed as either they managed to provide ordered items to incorrect rooms or they missed the service until we reminded them. Internet connection was really bad. They provided coffee two times that were spoiled without checking.
Commentaires de Gestion de l’hôtel
10 août 2022 par Pankaj Mishra, Gestion de l’hôtel
Dear Mr. Rajesh
Greetings , Thanks For writing review to , your valuable suggestion always help us in improving our services we will improve our F &b services part , i assure you next visit will be delightful , we expect your next visit very soon.
Team diamond hotel
par un voyageur
Publié le 13 janv. 2022 sur Expedia
Nice clean spacious rooms. Polite staff. Paid attention to the requests. Restaurant is decent. Excellent service in the restaurant
Commentaires de Gestion de l’hôtel
15 janv. 2022 par Pankaj Mishra,General Manager, Gestion de l’hôtel
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.
par un voyageur
Publié le 14 févr. 2020 sur Hotels
par un voyageur
Publié le 19 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
24 avr. 2019 par Ahmed, Gestion de l’hôtel
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.
par un voyageur
Excellent location and comfortable stay
Publié le 17 févr. 2019 sur HotelsGood stay, nice location.A bit pricy, but a god hotel to stay and enjoy Varanasi
Commentaires de Gestion de l’hôtel
20 févr. 2019 par Parvez Ahmed, Gestion de l’hôtel
We are glad you enjoyed your stay with us. Thank you for your kind words of appreciation.
par un voyageur
Second time not so lucky..
Publié le 17 déc. 2018 sur HotelsThis is the second time I am staying in this hotel. The first time had a great experience but not so this time. Breakfast as usual was good. Service as usual good. The room allotted was next to the road and hence road noise percolated into the room till 10:30pm. Morning as usual was noisy. A great disappointment was TV. I could watch only free sports channels which meant was not able to watch India vs Australia test match. With a 3 star rating you expect at least this much to be done.
Commentaires de Gestion de l’hôtel
15 janv. 2019 par Ahmed, Gestion de l’hôtel
We would like to thank you sharing your feedback with us. We offer our sincere apology towards inconvenience caused during your stay. We are working on the points you have mentioned and soon will be able to enhance the guest satisfaction, your patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel
par un voyageur de Thane (West)
Publié le 13 nov. 2018 sur Expedia
Food was nit so great but quantity us good. It's a budget hotel. Not very savy.
Commentaires de Gestion de l’hôtel
23 nov. 2018 par Ahmed, Gestion de l’hôtel
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.
par un voyageur de Kolkata
Publié le 3 nov. 2018 sur Expedia
Hotel was good. However, TV could not be watched as new service provider was introduced at the hotel but set up was not good. Besides this rate given to me by Expedia and rate charged by hotel did not match. Hotel charged me more. I had to pay Rs. 4000 more. I will lodge an official complain about this.
Commentaires de Gestion de l’hôtel
8 nov. 2018 par SARDARI KAUL, Gestion de l’hôtel
Dear Indraneil,
Greetings from Diamond Hotel !!!
Thanks for your valued feedback.
My apologies for inconvenience of TV as we were upgrading the services.
While going through your bill I did found that on amount of Rs. 4096/- was over charged due to lack of communication.
I feel sorry for this , please communicate your Bank details for the transfer of the same to your account.
I appreciate your long patronage and looking forward to meet you in person on your next visit.
Best wishes & warm regards
SARDARI KAUL
VICE PRESIDENT AND GENERAL MANAGER
MOB – +91- 9986755644
Recommandé
pour Tout le mondepar un voyageur
Diamond hotel Bhelupur Varanasi
Publié le 30 juill. 2018 sur ExpediaHotel is decent and the rooms are well maintained and taken care of.
The Wi-Fi did work at all and inspite of repeated feedback to rectify it, the hotel staff were not able to attend to it. In today's world this is a major negative for the hotel.
Rest of the hotel is fine.
Commentaires de Gestion de l’hôtel
2 août 2018 par Parvez Ahmed, Gestion de l’hôtel
We would like to thank you for sharing your feedback with us. Your feedback has been well noted and shared with the team. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.
