Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 3 juin 2015 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Radostina Vatova - Front Office Manager, Gestion de l’hôtel
On behalf of the hotel please once again be informed that you have a reservation on bed and breakfast basis only therefore no dinner was included. Nevertheless if you arrived earlier and the restaurant was still opened probably we would arrange something but one more time the reservation was bed and breakfast and the fault was not ours. Sorry you were disappointed but in future probably you should pay more attention making the reservations. Wish you all the best!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 28 août 2023 sur Expedia
The staff at Atlas were amazing. They went out of their way to assist and never lost a smile.
par un voyageur
Not clean
Publié le 6 août 2023 sur Hotelspar un voyageur
Publié le 4 août 2023 sur Expedia
par un voyageur
Great location
Publié le 7 déc. 2022 sur HotelsHad a great stay enjoyed it very much the hotel is very good
par un voyageur
Publié le 28 août 2022 sur Hotels
par un voyageur
Publié le 16 août 2022 sur Hotels
It’s definetely not a 4 star hotel. Price was low and so were the conditions. Ultra all inclusive is a scam, just 2 imported alcohol drinks, the others were local.
If you want a 3 star hotel with all inclusive, than it’s fine. Rooms were large and clean.
