Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2019 sur Expedia
nous avons aimé la localisation , les attractions et equipements pour kes ebfants le bettoyage quotidien.
nous avons loins aimé la nourriture ( notamment les desserts gras et gelatineux et les plats chauds) bien que qq menus proposés ont ete appréciés car plus gouteux ( les entrees et qq pkats chauds etaient bons).
Nous n'avons pas aimé les matelas de transat d'une propreté limite due aux serviettes de transat pretes par l'hôtel ( serviettes de toilettes ne couvrant que la moitié du matelas !).
la navette aeroport gratuite au retour ne nous a pad ete fournie car nous ne lauriobs pas demander suffisamment rot( demandé la veille en fin de journee pour le lebdemain matin). Or la reception ne nous avait jamais mentionné les modalites de reservation navette aeroport pour le départ lors de notre check in alors que ce sont des informations à transmettre â l'arrivée du client! resultat 25 euros de taxi alors que bous avions acces à la navette gratuite!! grosse déception en fin de sejour donc!
Commentaires de Gestion de l’hôtel
15 août 2019 par Prestige Deluxe Hotel Aquapark Club, Gestion de l’hôtel
Dear guests,
Thank you for taking time to share your experience with us! We are happy to know that your family enjoyed the hotel, the buffet and children activities!
According to transfer ,we are sorry that you paid you it as it is a free compliment from the hotel for all the clients coming by airplane but as we are working with another transportation company we have to give the numbers and hours for transfers earlier. Sorry for misunderstanding and despite that, we hope to welcome you again as our guests!
Kind regards,
par un voyageur
Très moyen
Publié le 10 août 2018 sur ExpediaDéception à notre arrivée : lits jumeaux au lieu d’un lit double. Il a fallu faire intervenir expedia pour obtenir le changement.
Chambre double spacieuse et bien équipée par contre ménage plus qu’approximatif.
Parking gratuit mais nombre d’emplacement Insuffisant.
Buffet bien en quantité mais plats cuisinés très moyens
Commentaires de Gestion de l’hôtel
23 août 2018 par Team of Prestige Deluxe Hotel Aquapark Club, Gestion de l’hôtel
Dear guests,
thank you for your feed back! Sorry that you received twin beds instead of a double bed and you received it in a few hours after your check-in at the hotel on the same day of your arrival. Yes, definitely Expedia called us for the change of the beds but at that time the room was already changed.
According to the parking, it is with limited definite number of places and it is written it is upon availability but till now the places are enough for the arriving cars ,furthermore we have tow more big guarded parking near the hotel.
Thank you for being our guests and hope you will come again and we will definitely do our best to solve all the issues you mention in your review!
Kind regards and greetings from Golden Sands! Team of Prestige Deluxe Hotel Aquapark Club
par un voyageur
Publié le 26 août 2024 sur Hotels
par un voyageur
Summer holiday
Publié le 18 août 2024 sur HotelsGreat family stay
Commentaires de Gestion de l’hôtel
19 août 2024 par Prestige Deluxe Hotel Aquapark Club Team, Gestion de l’hôtel
Dear Amir,Thank you for choosing to stay at the Prestige Deluxe Hotel Aquapark Club. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to have the chance to welcome you back in Golden Sands for another stay.
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Veldig bra for oss dette stedet. 2 min å gå ned til shopping. Manager var super hvis du feks har mat allergi prat med han. Bra mat, snacks og drikke. Hotell rommet var greit, bra AC. Vann og kaffe i alle ganger i alle etg så du kan ta døgnet rundt. 2 basseng områder med sklier. Sol til ca kl 17 ved bassengene.
Commentaires de Gestion de l’hôtel
27 août 2024 par The team of Prestige Hotels, Gestion de l’hôtel
Dear Mari Charlotte,Thank you for the positive feedback!We will be happy to be our guests again!Have a wonderful day.
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juin 2024 par Prestige Deluxe Hotel Aquapark Club Team, Gestion de l’hôtel
Dear Zafir,Thank you for staying at Prestige Deluxe Hotel Aquapark Club. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We certainly cannot wait to welcome you back soon. Yours sincerely,
par un voyageur
Bayram tatili
Publié le 20 juin 2024 sur HotelsÇocuklu aileler için oldukça uygun bir otel. Bu nedenle aşırı kalabalık. Yemekler vasat pek Türk damak zevkine hitap etmiyor. Kapalı havuzu var, kaydırak sayısı çok ikramlar çok bunlar avantajları. Otopark ücretli ve günlük ücreti pahalı. Herşey dahil gidip otopark parası vermek dezavantajı. Tatil mekanı olarak güzel bir bölge.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Prestige Deluxe Hotel Aquapark Club, Gestion de l’hôtel
Dear Bayram, Thank you for choosing to visit Prestige Deluxe Hotel Aquapark Club. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better. With kind regards,
par un voyageur
Publié le 13 juin 2024 sur Expedia
On paper it has everything, however when you're actually there it feels very crowded and a bit "rough around the edges."
That being said, everything was fine in terms of food/service - nothing special or above and beyond in any way. However, the entertainment for kids was great (slides, pools, playground, trampolines & animation team) - which I suppose is what matters most!
Commentaires de Gestion de l’hôtel
21 juin 2024 par Prestige Deluxe Hotel Aquapark Club, Gestion de l’hôtel
Dear Katrina, We would like to thank you for taking the time to offer us your honest feedback. It is with great concern to note that your stay wasn't perfect. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better. With Best Regards,
par un voyageur
Publié le 1 oct. 2023 sur Expedia
par un voyageur
Publié le 27 mai 2023 sur Expedia
