Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,2 Service et personnel
1,9 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Orrible
Publié le 26 nov. 2018 sur HotelsUn grand hôtel, qui été grand il y a très longtemps!
La chambre est très sale, le chauffage ne fonction pas, le mini bar vide et pas de piles pour la télécommande de la télé. Dans la salle de bain la paroi de la douche est cassée.Petit déjeuner médiocre.
Les photos sur le site ne correspond pas du tout à la réalité!
Prix de la nuit trop élevé pour le contenu!
par un voyageur
Publié le 4 janv. 2019 sur Hotels
par un voyageur
Publié le 4 janv. 2019 sur Hotels
The hotel is old and has not been repaired. Rooms are small and have no hot water. The only plus is that it is the center. I would not go to this hotel for the second time.
par un voyageur de Sofia
Publié le 11 déc. 2018 sur Expedia
Terrible and Disgusting from the moment we first saw the hotel. Room was dirty, towels stained, cobwebs and dust everywhere. Breakfast cold and unappealing. Door to room broken. Requested a proper double bed, but got two singles pushed together. Beds uncomfortable and mattresses constantly sliding of base, beds were dirty as well as having the wrong sized sheets on them. Didn't have hot water, was told there was an emergency problem with it.
Room had these disgusting red LED lights, that coupled with the tacky curtains gave the room a 70's porn movie feel.
Certainly not 4 star and most certainly not worth the price I paid.
par un voyageur de Essex, Europe
Publié le 6 déc. 2018 sur Expedia
Ex-communist palace, so nice big bathtub for decadent soaking for up to three, with lashings of hot water. Breakfast OK but a little variable, depending on number of guests. Superb barman but likely to be leaving soon, as way too good for that place. Good value. Very nice views over park, monument and river. Friendly reception and breakfast room staff. Watch out for miserable staff and possible rip-offs in the Mechana (sort of rustic, Bulgarian-themed restaurant). Food was OK and chef was friendly but management need to learn about customer service.
par un voyageur
불편한 하루였음
Publié le 13 nov. 2018 sur Hotels24시간 체크인한다고 했는데 오후 2시30분에 갔지만 3시부터 가능하다고 기다리게 하였음. 그리고 욕실에 비누조차 쥰비가 되어 있지 않았음.
par un voyageur
Publié le 29 oct. 2018 sur Hotels
Very poor and miserable. The staff was very gentle. No phone in the room. The air conditioner is not in condition.
par un voyageur
Don't bother
Publié le 3 août 2018 sur HotelsDon't bother with this place. It is disgusting.
Commentaires de Gestion de l’hôtel
14 sept. 2018 par Antonia Panova, Gestion de l’hôtel
Dear Roderic,
We are sorry you've had a bad experience with us. We aim to improve our services constantly and have already begun making changes for the better. We promise that if you decide to visit us again, you will definitely see the improvement for yourself.
Thank you for your response either way.
Best Regards,
Antonia Panova
Marketing & sales Director
par un voyageur
Totally mess.
Publié le 15 mai 2018 sur HotelsWe received something else that we've booked. In bathroom everything was leaking and Sunday morning was no more hot water (finish of weekend). Breakfast very poor and forks, knifes, spoons and plates were not cleaned. All details were like 50 years ago... I will never come back there.
par un voyageur
Problem with reservation
Publié le 30 avr. 2018 sur HotelsAlthough i had a confirmed reservation, when i reached the hotel they said there are no more available rooms. The city was fully booked so i had to return back.
Very poor communication between the hotel and this site.
