Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de CARY
Publié le 16 mai 2023 sur Expedia
Excellent amenities, very courteous people, tasty food. We had great relaxing vacation and enjoyed the mineral pools and offered massages.
Really recommended hotel and staff
par un voyageur
Publié le 2 févr. 2023 sur Hotels
par un voyageur
Publié le 4 nov. 2022 sur Expedia
par un voyageur
Great manager,friendly staff, efficient service!
Publié le 31 juill. 2022 sur HotelsThe hotel lived up to its 3 stars. Rooms are spacious and clean.
I'll start with the cons:
We stayed 3 nights and our rooms were not cleaned once during our stay. Towels could be exchanged for fresh ones at the spa reception.
The food in the restaurant was ok but there is a lot to be wanted if they want to cater for international guests.
Lunch was really good, dinner was sufficient- mainly Bulgarian traditional dishes. Dont expect anything international or exciting but the food was tasty and the staff does care- they ask for feedback and make sure nobody leaves the restaurant hungry.
I have to say that the biggest assest of the hotel are the people who work there. The staff were absolutely amazing, without exception. The manager- Darina Shatova goes out of her way to make sure everything runs smoothly and everyone is happy. She asked on many occasions if all was ok and if we needed anything else.
We chose the hotel because of the water park attached to it. In all fairness, we were informed by the reception that the park is open to public at the time we made the booking. It was fun, both kids and adults loved it. And it gets really crowded. There are plenty of pool chairs though.
However the waterpark visitors easily enter the hotel grounds and use the hotel facilities. This is an issue and needs attention. We were told it's not isolated to Elbrus but a problem for many of the local hotels.
Overall- we had a very enjoyable weekend.THANK YOU!
par un voyageur
Publié le 21 juill. 2022 sur Expedia
Wonderful manager, sees everything and takes care!
par un voyageur
Publié le 16 juill. 2022 sur Hotels
par un voyageur
Publié le 12 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2022 par Дарина Шатова - Управител, Gestion de l’hôtel
Благодарим Ви за високата оценка!
Ще се радваме отново да бъдете наши гости!
par un voyageur
Publié le 3 mai 2022 sur Hotels
par un voyageur
Publié le 21 avr. 2022 sur Hotels
par un voyageur
Publié le 9 janv. 2022 sur Hotels
