Note fondée sur 954 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellente
Publié le 29 août 2023 sur HotelsExcellente
À refaire encore
Commentaires de Gestion de l’hôtel
31 août 2023 par ron, Gestion de l’hôtel
Dear Guido,It has been a pleasure for us hosting you in our NH Venezia Santa Lucia, and we would like to thank you for your review. It is important for us to know you appreciated the typical Venetian features that we decided to keep for our historical building. Guest’s satisfaction is absolutely our priority, and this is the reason why we are so much pleased that the rooms and service fulfilled your expectations.Looking forward to welcoming you again in a future visit in Venice, we send you our best regards R.Furlan-GM
par un voyageur
Venise
Publié le 9 août 2022 sur Hotels Hôtel situé à côté de la gare. Pratique quand on doit prendre un train pour Milan le lendemain..
Le service client laisse à désirer.la personne qui nous a accueilli n'était pas aimable...
Nous n'avons pas eu la bouteille réservé au statut Silver..le lendemain quand on l'a réclamé ils ont dit qu'on était arrivé tard...on est arrivé vers 20h..ils voulaient bien nous la donner mais on voyage en avion...
Dans la salle de bain pas possible d'utiliser la baignoire en mode bain ils ont cherché une solution mais l'hôtel était plein...
Commentaires de Gestion de l’hôtel
8 juin 2023 par ron, Gestion de l’hôtel
Dear Mathinde,We all feel very sad for receiving your communication and I regret not having the chance to know from you this issue you encountered during your stay. I thoroughly understand your concern and your frustration about it because this is very unusual and does not belong to NH Santa Lucia guest services and for that reason I will investigate your case with the Front Desk . We as a team really do our best not only to offer an efficient service, but also to make of our guests’ visit the trip of their life with kindness and special cares. I hope we shall have the privilege to welcome you back in a near future in order to change your feelings towards our hotel and show our usual care and attention as well as the results of our constant improvements. Please feel free to contact me personally to define your future travel arrangements.With my kind regards,R.Furlan-GM
par un voyageur
Éviter le 5e étage.
Publié le 26 mars 2022 sur HotelsHôtel très bien situé mais éviter les chambres du 5e étage, on se cogne régulièrement la tète au plafond et on doit prendre sa douche assis ou à genou puisque ce sont les combles.
Commentaires de Gestion de l’hôtel
8 mai 2022 par Nh Santa Lucia Front Desk, Gestion de l’hôtel
Dear Mr. Christian,
Thank you for taking the time to post a review concerning our Nh Venezia Santa Lucia.
We are sorry to read that you were disappointed with your recent stay at the Hotel and would like to apologize for the issues you have encountered. We always endeavor to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations.
We do hope that, despite your disappointment on this occasion, we will have the opportunity of welcoming back in NH Venezia Santa Lucia at some point in the future to assure you that your experience was just an isolated case.
Best regards
par un voyageur
Publié le 3 nov. 2021 sur Expedia
Bien situé. Personnel accueillant. Chambre aveugle juste des fenêtres de toit (dans un 4 étoiles !!!), Décoration sinistre sauf la salle de bain. Pas de bouilloire dans la chambre. Contrairement à ce qui est indiqué sur Expedia, pas de café à disposition dans les espaces communs. Chambre infestée de moustiques (en novembre !!).
Commentaires de Gestion de l’hôtel
6 juin 2023 par ron, Gestion de l’hôtel
Dear Frank,Thank you for spending your time reviewing your recent stay in our NH Santa Lucia Hotel.We would like to apologize first of all for the inconveniences you experienced in your room.We are sad to discover that your first impression of our accommodation was not as good as expected; we are thoroughly aware of the fact that original Venetian style and products may not match every guest’s taste, but NH Santa Lucia is located in a historical Venetian Palazzo and the preservation of the original decor and furnishings is due to its very authenticity and local regulations define our duties towards this very strictly.I am quite surprised to discover your issues only now and regret not having the chance to find a solution for you directly here during your stay. I’m sure that a room change would have been a solution to everything, so please consider coming back to our hotel in the future, we will be pleased to welcome you with our special courtesy and to prove that your experience of NH Santa Lucia can be much better.With my kind regards,R.Furlan-GM
par un voyageur
Très bien
Publié le 14 sept. 2021 sur HotelsExcellent séjour, de l’accueil de Patrick a la réception jusqu’au départ.
L’hôtel et les chambres sont propres et bien entrenus. Le petit déjeuner est super bon et les serveuses sont très gentilles surtout la dame avec les lunettes.
L’hôtel est situé près de la gare routière et ferroviaire pratique pour déposer ses affaires en arrivant et même juste au pied d’un arrêt de vaporetto.
Je recommande!
Commentaires de Gestion de l’hôtel
6 juin 2023 par ron, Gestion de l’hôtel
Dear Rodolphe,This is undoubtedly the kind of review we desire to receive every day and we would like to thank you for sharing your experience at NH Venezia Santa Lucia.Making our customers feel at home is our main goal and we are happy to know that you enjoyed the peace and tranquility of our historical Venetian Palace.With the hope to give you a warm welcome as our precious guest in a future visit in Venice, we send you our best regardsR.Furlan-GM
par un voyageur
Publié le 5 sept. 2021 sur Hotels
Hôtel plutôt bien placé pas loin de la garre et du centre mais vieillot pas digne de l enseigne.
Commentaires de Gestion de l’hôtel
8 juin 2023 par ron, Gestion de l’hôtel
Dear Ammanuelle,We all feel very sad for receiving your communication and I regret not having the chance to know from you this issue you encountered during your stay. I thoroughly understand your concern and your frustration about it because this is very unusual and does not belong to NH Santa Lucia guest services and for that reason I will investigate your case with the Front Desk . We as a team really do our best not only to offer an efficient service, but also to make of our guests’ visit the trip of their life with kindness and special cares. I hope we shall have the privilege to welcome you back in a near future in order to change your feelings towards our hotel and show our usual care and attention as well as the results of our constant improvements. Please feel free to contact me personally to define your future travel arrangements.With my kind regards,R.Furlan-GM
par un voyageur
Publié le 21 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2023 par ron, Gestion de l’hôtel
Dear Akiko,Let us thank you for sharing such a wonderful review concerning our NH Venezia Santa LuciaWe feel very happy to know that our location and the service we offered met your expectations and, with hope to have the privilege to welcoming you again in Venice we send you our best regardsR.Furlan-GM
par un voyageur
Publié le 7 août 2021 sur Hotels
accueil excellent personnel très sympathique aux petits soins bel hôtel stylé un peu ancien confortable à deux pas de la gare et des cars pour l aéroport
Commentaires de Gestion de l’hôtel
6 juin 2023 par ron, Gestion de l’hôtel
Dear Taoufik,Let us thank you for sharing such a wonderful review concerning our NH Venezia Santa LuciaWe feel very happy to know that our location and the service we offered met your expectations and, with hope to have the privilege to welcoming you again in Venice we send you our best regardsR.Furlan-GM
par un voyageur
Publié le 11 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2023 par ron, Gestion de l’hôtel
Dear Alain,Let us thank you for sharing such a wonderful review concerning our NH Venezia Santa LuciaWe feel very happy to know that our location and the service we offered met your expectations and, with hope to have the privilege to welcoming you again in Venice we send you our best regardsR.Furlan-GM
par un voyageur
Publié le 28 janv. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2021 par Andrea / Front Desk Dpt, Gestion de l’hôtel
Dear Mr Olivier, Thank you for expressing your opinion regarding our hotel. We would be grateful to know the reasons for which such a low score was assigned, in order to improve the service offered to all our valued guest. We remain at your kind disposal and grant our Best regards Andrea De Lazzari / Front Desk Dpt
