2/10 – Terrible
Voyageur vérifié
13 mai 2024
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst hotel in Venice
Worst hotel experience ever.
Hotel was barely clean (there were several bugs in my bed, shower was old yellowish) and i will report an incident about this hotel.
When I came back to my room, there was a key left on my door that could let anyone get into my room with no security and rob all my stuff.
The next morning for my check out the hotel owner was the most obnoxious person i have ever met in my life.
He violently knocked at my door to tell me i was late for check out (i was told 11am and it was 10.20) and said i needed to pay for extra 50€ for being late.
When i hurried to come down i said that there was a breach of security with the key left in my room and the hotel owner started yelling at me so aggressively, he hit the table in front of him and insulted me of being a wh*re and to go f*ck myself. Even the staff member next to him was shocked of his behavior and didn’t say a thing and yelled at me to get out. I was threatened of physical harm and forced me out with a list of insult. Under no circumstances can somebody speak like this to a human being let along a hotel owner. I left the hotel shaking of shock.
Previous to that, i had asked to transfer my room because it was seriously very noisy since every hotel resident had to walk in front of my room to get in and out. However the owner said that this would also be another 70€ to transfer while on hotels.com it was just another 11€ and he happily said that “madam it’s just business”.
In a nutshell, run away.
Voyageur vérifié
Séjour de 2 nuits en mai 2024