Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,0 Service et personnel
2,1 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Expedia
To whom it may concern,
My stay at Zzzleepandgo Venezia Airport was unpleasant due to the following reasons:
1. The door code didn’t work at all, even after I called Zzzleepandgo customer service multiple times. Toni provided me with the original password, which didn’t work, and then an updated password, which also didn’t work. As a result, I couldn’t leave the sleeping pod to go to the toilet. Each time I needed to leave the pod for emergencies such as using the toilet or brushing my teeth, I had to call Toni to open the door remotely, incurring international calling charges multiple times. Very bad!
2. The WiFi didn’t work despite being given a password and then a renewed password from Toni. The WiFi didn’t work at the sleeping pod.
3. There was no air conditioning in the sleeping pod. It was warm before midnight but cold after midnight due to Venice's weather conditions. I developed a cold because I fell asleep before midnight and didn’t have sufficient covers.
Very frustrating and disappointing, indeed.
I request a refund and compensation.
par un voyageur
Low expectations required
Publié le 4 juill. 2024 sur HotelsIt was a pod. The bed was like a doctor’s exam table. Same type of paper covering. Ventilator, no air conditioning.
par un voyageur
Publié le 29 juin 2024 sur Expedia
To whom it may concern,
My stay at Zzzleepandgo Venezia Airport was unpleasant due to the following reasons:
1. The door code didn’t work at all, even after I called Zzzleepandgo customer service multiple times. Toni provided me with the original password, which didn’t work, and then an updated password, which also didn’t work. As a result, I couldn’t leave the sleeping pod to go to the toilet. Each time I needed to leave the pod for emergencies such as using the toilet or brushing my teeth, I had to call Toni to open the door remotely, incurring international calling charges multiple times. Very bad!
2. The WiFi didn’t work despite being given a password and then a renewed password from Toni. The WiFi didn’t work at the sleeping pod.
3. There was no air conditioning in the sleeping pod. It was warm before midnight but cold after midnight due to Venice's weather conditions. I developed a cold because I fell asleep before midnight and didn’t have sufficient covers.
Very frustrating and disappointing, indeed.
I request a refund and compensation.
par un voyageur de Simcoe
Publié le 26 juin 2024 sur Expedia
The website says for Venice airport zzz rooms that it’s just a room (perfect!) and that public washrooms and showers are available (great!), HOWEVER… washrooms yes, public/ for rent showers..after a long hot summers day of exploring the city and travelling to Venice NO SHOWERS IN THE AIRPORT, this a serious mistake they made on the website. I had a few questions for “Sara” who messaged me on whats app and she was extremely rude saying I shouldn’t be so “nit picky” and it is what it is, denying the screenshots from their website provided. I asked for assistance when it came to the code to get in, I ended up figuring out on my own to put # after the code, as it was not mentioned until later. Extremely unfriendly and the worst customer service. She also told me to use airport wifi, instead of the one included, which again I found on my own, ( airport wifi cuts out after a few minutes). The room also smelled like chemicals and I had several people try and enter my room and someone banging on my door in the middle of the night, I woke up and almost stepped on a lady because she slept directly in front of the room doors. Also the airport is full and cleaners and other passengers, and people trying to gain access throughout the night with a beeping code and door turning. can make it tricky to sleep. Also as a single woman traveller there is an added fear with the repeated attempts to get in. I’ve stayed at a number of other hotels and rooms and this was by far the most stressful.
par un voyageur
Needs maintenance
Publié le 25 mai 2024 sur HotelsAircon didnt work, touch screen do gain access didnt work.
The customer service line was helpful when they eventually picked up.
Would have been basic, but fine if everything had worked
par un voyageur
Publié le 15 mai 2024 sur Expedia
Piccola cabina però proprio confortevole
par un voyageur
Publié le 6 févr. 2024 sur Hotels
par un voyageur
Ruidosa y fría
Publié le 2 déc. 2023 sur HotelsLa cápsula es fría, la camilla de hospital como es de lona hace ruido cada que uno se mueve, hubo gente intentando abrir mi puerta, hubo gente rondando afuera de la cápsula y me hizo sentir incómoda. Soy muy sensible a los ruidos y hay alguna máquina que prende periódicamente cerca de las cápsulas, pulen el piso por la noche y gente que pasa a ver gritando sin respetar el sueño de quien pueda estar dentro . La atención por WhatsApp se me hizo poco amable, al final tal vez fue mejor que dormir en el suelo o una silla del aeropuerto, pero por el precio lo pensaría.
par un voyageur
Publié le 30 nov. 2023 sur Expedia
Obviously the proximity was the draw. When I’m tired I get cold. Would get a better rating had there been a nice cotton comforter. Something washable and reusable.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Noisy around and not sound proof also have no bed cover so are cold throughout the stay
