Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Brilliant stay
Publié le 21 août 2024 sur HomeAwayWe loved the space the seven of us had in the seaside home - even had room for my morning yoga.
Great location for getting into Ventnor on foot and Bonchurch beach was easily walkable. Only downside was the road leading to Shanklin, but that was also handy for our day trips.
Commentaires de Gestion de l’hôtel
22 août 2024 par VrboOwner, Gestion de l’hôtel
Thanks for being great guests and pleased that you had a wonderful stay.
par un voyageur
Spacious house, well equipped
Publié le 19 juin 2021 sur HomeAwayVery attractive property with lots of room and best of all, one bedroom in which the 3 boys under 8 could all share. Well equipped, lots of stuff you don't need, but nice to know it's available. Huge fridge and freezer. Nice dining area in the conservatory which we used all the time. Some minor niggles, and let's face it, there are always some! Curtains/blinds let the light in very early, making it harder to sleep a bit longer. There was a lot of dust not cleaned as well as dog hairs , and the garden smelled very badly of urine after the rain. The en suite shower does leak (uneven floor) so an extra towel for the floor is useful. Found Ventnor to be a little less attractive than expected, and probably wouldn't stay there again. Neighbours in the annexe were very noisy for 2 nights of our 5 night stay. Excellent communications from the owner, cannot complain there at all and kindly sent our left behind keys without delay, so thank you!
Commentaires de Gestion de l’hôtel
5 juill. 2021 par VrboOwner, Gestion de l’hôtel
Thank you very much for your review & kind words but would just like to take the opportunity to respond to a couple of your niggles. The blinds are in fact newly fitted black out blinds, but of course some light will come in around the edges, as is the nature of blinds. We can assure you that the property has a two person 5 hour changeover clean after every guest leaves. We are pet friendly and obviously make every effort to ensure clear of all dust and hairs etc, but the nature of solid oak wooden floors is that the odd hair will blow under appliances etc and then blow back when doors and windows are opened and closed. The en-suite bathroom that you have refered to is in fact a wet room and it is intended to get wet and obviously some spray from the shower will come under the shower curtain, but nothing at all to worry about. Lasty regards the garden, as explained to you in my my email when you raised the issue, the grass has now been removed and we have lovely new artificial grass which is cleaned after every visit. please you received your house keys etc back, we posted them first class as soon as you mentioned having left them and pleeased that you had a safe journey home. Just a personal note, Ventnor has just been voted in the top 20 best & prettiest places to stay by a major nationwide poll with 150 resorts considered, we are always more than happy to offer recomendations of places to visit, dine & drink to fully experience all that the picturesque town has to offer.
par un voyageur
Not up to expectations
Publié le 14 sept. 2020 sur HomeAwayCheck in was fine, disappointed when we walked in and the house smelt of dog! Shower, etc not clean with orange body fats 🤢! The annexe is actually being lived in and it felt like we were sharing the house with strangers! I did speak to the owner who was lovely but we cut our stay short and left a day early
Commentaires de Gestion de l’hôtel
12 nov. 2020 par VrboOwner, Gestion de l’hôtel
Sorry that the house didn't meet your own expectations. Not wanting to take anything away from your opinions but think its only fair to I respond to your issues raised. As mentioned when you phoned me, I personally inspect the property on changeover and neither I nor the cleaning team have ever smelt a dog smell, on contrary the guests reviews in this respect are always very positive. I would also add that the mark you mention in the shower is actually discoloration of limescale in the corner of the tray, difficult to remove but 100% clean. The annexe property is actually a totally separate property, separate entrance and pathway and a lady was staying there during your stay. When you rang to say you could hear talking i investigated and transpires was her radio playing, she apologized profusely and ensured didn't use it again. When turned up with bubbly and flowers for any inconvenience you felt this caused you you responded by saying it was no problem and I really didn't need to go to any trouble as all was good now. So what I'm trying to say is that it is a family home that we strive to give the guests the best experience possible and encourage feedback during your stay to give us an opportunity to remedy if that is at all possible. The reviews across the various booking platforms are first class and we will continue to always do our best.
par un voyageur
Lovely house and great location
Publié le 20 juill. 2020 sur HomeAwayEasy to organise and lovely accommodation. Nice location and very handy for the beach and Ventnor. Great quick responses from the Manager from any questions we had. We had a lovely stay thank you.
Commentaires de Gestion de l’hôtel
20 juill. 2020 par VrboOwner, Gestion de l’hôtel
Thank you for your kind words Ian and was a pleasure to have such great guests :-)
par un voyageur
Nice place, plenty of room, love Ventnor!
Publié le 1 oct. 2019 sur HomeAwayAll great. Parking is tight but being picky.
par un voyageur
Birthday weekend
Publié le 16 sept. 2019 sur HomeAwayLovely spacious house.
Excellent service from start to finish.
Would definitely recommend a stay
Commentaires de Gestion de l’hôtel
21 mars 2020 par VrboOwner, Gestion de l’hôtel
Thank you for your kind words and it was a pleasure having you as guests.
par un voyageur
Good holiday home
Publié le 24 oct. 2018 sur HomeAwayWe stayed at the house for 3days very well equipped only thing missing was the television did not work .
Commentaires de Gestion de l’hôtel
21 mars 2020 par VrboOwner, Gestion de l’hôtel
We are really pleased that you enjoyed your stay and the home. Hopefully the television did not cause a problem as it was just a case of the wrong source on remote selected. Hopefully you will visit again and for reference any issues at all just notify the house manager at the details provided and they usually attend and resolve any issues within the hour. Thanks once again for your custom.
Recommandé
pour Famillespar un voyageur de UK
Spacious home close to beach
Publié le 18 sept. 2018 sur Expedia
Contre : A welcome pack e.g.: Milk, tea bags, coffee sachets & maybe a treat like a few biscuits. Not experienced such slim pickings before!
Emplacement : Lots of places of interest to visit in easy travelling distance. Blackgang Chine our choice. Pricey but a great day out. Best for ages 2-11 ish.
Great location. Only stayed two nights. Large stove: made a great cooked breakfast, plenty of fridge and freezer space, plenty of cooking pots and pans. dining is in conservatory (seats 10)- not heated so may be cool in evenings and in winter. Wonderful large teddy bears in various locations give a welcoming feel.
Bedrooms ideally suit 4 adults and up to 6 children. We had 6 adults so two drew the short straw and slept in a twin children's room (uneven beds: one not very comfortable)
par un voyageur
Overall view from all the family of 9
Publié le 31 juill. 2017 sur HomeAwayIt was lovely and spacious and a nice location. Lovely big, well equipped kitchen although we really missed a cafetière. We all found the beds a bit uncomfortable too, but overall we really liked it.
Commentaires de Gestion de l’hôtel
21 mars 2020 par VrboOwner, Gestion de l’hôtel
Thanks for your feedback and always appreciated. I would just like to mention that all matresses are of a high quality memory foam and are all less than 12 months old. Obviously it is hard to gauge firmness etc for individual needs due to the nature of the business. Pleased that you enjoyed the house and the area and had a great holiday with the family.
Regards
Steve
par un voyageur
Very comfortable house
Publié le 17 juill. 2017 sur HomeAwayBeautifully decorated, very comfortable house. Separate living room and conservatory so lots of space to spread out. Shortish drive to lovely beaches at Shanklin and Sandown, and everything on the island can be reached by car within 30 minutes so it's a perfect location for a family holiday. Highly recommended!
