Ratings based on 901 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Oct. 3, 2024 by Sophia CSR, Hotel Management
Hi Peter,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
by A traveller
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Sep. 30, 2024 by Sophia CSR, Hotel Management
Hi Michael,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to learn that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
by A traveller
Posted Sep. 30, 2024 on Expedia
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Comment from Hotel Management
Sep. 30, 2024 by Sophia CSR, Hotel Management
Hi Jose,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.
by A traveller
Posted Sep. 28, 2024 on Expedia
Easy check in. Jeff was very helpful. Asked to switch rooms because of horrible cigarette and musty smell. Was given another room that was worse. Took 2 room changes and an extra hour for a decent room. Manager said he would credit me and never did.
Comment from Hotel Management
Sep. 30, 2024 by Sophia CSR, Hotel Management
Hi Angela,Thank you for your feedback, and I’m truly sorry to hear about your experience with the room changes and the issues you faced. We appreciate your patience during this process, and I apologize for the inconvenience you encountered with the odors. Your comments are important, and we will address these concerns with our team to ensure better service in the future. For the query related to credit please call up the property.
by A traveller
Nice! For the price!
Posted Sep. 28, 2024 on HotelsThey made upgrades to the mattress and the shower heads! Two thumbs up!
Comment from Hotel Management
Sep. 30, 2024 by Sophia CSR, Hotel Management
Hi Jeff,Thank you for your positive feedback! We’re thrilled to hear you enjoyed the upgrades to the mattresses and shower heads. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon!
by A traveller
Posted Sep. 26, 2024 on Hotels
Comment from Hotel Management
Sep. 27, 2024 by Brand Experience Team, Hotel Management
Hi Elio,Thank you for the perfect rating!! Maz K.#Team6
by A traveller
Posted Sep. 26, 2024 on Expedia
…..,,
Comment from Hotel Management
Sep. 26, 2024 by Brand Experience Team, Hotel Management
Hi Michael,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A traveller
Posted Sep. 23, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
by A traveller
Posted Sep. 23, 2024 on Expedia
Felt unsafe the door looked like it had been pried open and the TV was missing when I arrived. The elevator looked to have been repainted hundreds of times to cover graffiti. sketchy looking characters hung around the buildings and parking lot after midnight.
Comment from Hotel Management
Sep. 23, 2024 by Sophia CSR, Hotel Management
Hi Stephen,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the condition of your room and the safety concerns you felt. Your feedback is invaluable, and we take these matters seriously. We will be addressing these issues with our team to ensure a safer and more pleasant experience for all our guests. We appreciate your input and hope you will consider giving us another chance in the future.
