Note fondée sur 332 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Vermillion - U of South Dakota and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,I sincerely apologize that your stay at our RED ROOF INN VERMILLION - U OF SOUTH DAKOTA didn’t meet your expectations. I was disheartened to see it resulted in a 4/10 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Richard, Thank you for taking a moment to complete our survey. At the Red Roof Inn Vermillion - U of South Dakota we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
It was convenient location to go to USD.
Commentaires de Gestion de l’hôtel
23 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Mariko,Thank you for taking the time to write a review of your stay at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. I am happy you found the location of our hotel to be convenient for your travels needs. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Decent Room!
Publié le 20 août 2024 sur HotelsThe bed was huge, the room was clean and tidy. There was a really noisy pipe in the bathroom each time the water was used, but the AC fan was loud enough to counteract itm
Commentaires de Gestion de l’hôtel
25 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Vermillion - U of South Dakota. Though the room was cleaned, the bed was to your liking and other positives highlighted, you indicated that you were unsatisfied with the noise disturbance from the air conditioner and pipe, for this we do apologize. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Excellent price clean and free breakfast would recommend class act
Commentaires de Gestion de l’hôtel
21 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. It was great to read that you were pleased with the affordability and the cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Non-smoking room smelled of stale cigarette smoke. Toilet was loose and wobbly. Breakfast was marginal.
Commentaires de Gestion de l’hôtel
22 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Mary,The staff and I at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA appreciate your comments following your recent visit with us. I was sorry to read of the smell of cigarette, the loose toilet and the poor breakfast that hindered your experience. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you again for your review. We hope to provide a better stay in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur de Casper
Publié le 10 août 2024 sur Expedia
Very very noisy. The people upstairs walked back and forth all night. People in hallway sounded like they were right in our room! The bathroom is tiny and the tub is surrounded by mold. We had extra friends come over - gnats. Awful.
Commentaires de Gestion de l’hôtel
12 août 2024 par Toni-Ann RediResponse Specialist , Gestion de l’hôtel
Dear Betsy, Thank you for taking the time to tell us about your experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issues that you’ve brought to my attention regarding the sizing of the bathroom not being to your liking, insects, noise disturbances and possible mold are troubling. To uphold Red Roof's high standards, I have shared your comments with the management to have your claims investigated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a good day. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
par un voyageur
Clean and updated. Good value.
Publié le 9 août 2024 sur HotelsVery comfortable stay. The rooms on the 2nd floor have high lofted ceilings and are quite spacious. Room was very clean had a work desk area and all fixtures were in good condition. I did have some minor issues getting the door to latch had to pull/push it closed very firmly but notified them. Good value friendly staff would absolutely stay here again.
Commentaires de Gestion de l’hôtel
12 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Alex, Thank you for taking the time to tell us about your experience at the Red Roof Inn Vermillion - U of South Dakota. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly and you loved the cleanliness of the room, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Please accept our sincerest apologies for the less than ideal encounter you had with the door. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur de Woodburn
Publié le 4 août 2024 sur Expedia
Second time staying at the Red Roof Inn in Vermillion. It’s clean, and doesn’t charge a pet fee! But does have a slightly off smell in the halls and rooms. Not a big deal. And I don’t know if I just coincidentally stayed in the same room as four years ago or what, but both times the toilet has been off center and moves whenever one sits or stands up. It’s like it’s not anchored to the wall or floor right. The fact that I had the same issue four years ago is weird to me.
Commentaires de Gestion de l’hôtel
7 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Rachelle,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. We are happy that the room was clean and the property was pet friendly, yet, we are saddened to read that you encountered a foul odor and the toilet wasn't stable. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered during your stay. Management has been made aware of your concern s in an effort to have them addressed. We value your feedback and will use it to improve our service for future guests. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
