Note fondée sur 219 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mars 2021 sur Expedia
par un voyageur
Publié le 14 mars 2021 sur Expedia
Staff lacks training. They act like zombies. Food is bland. Property looks old. Limited capacity for activities. The pictures are deceiving.
Commentaires de Gestion de l’hôtel
15 mars 2021 par Nicole S., Gestion de l’hôtel
Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during your stay. Our rooms were remodeled in 2018, the lobby was remodeled in 2019. All of our photos are taken on our property so it is strange that they would be deceiving. We are required by the CDC and Department of Health to have limited capacity, we are only abiding by the law. Once COVID has passed, we hope you can come back and visit us again when there isn't a pandemic preventing us from fully operating.
par un voyageur
Publié le 13 mars 2021 sur Expedia
par un voyageur
Publié le 4 mars 2021 sur Expedia
Parking was very close to the lobby. Check in went smoothly. To get to the rooms, you have to pass over the pool area, which was awkward. The main pool was very large and clean. But the smaller pools and jacuzzis were drained and unsightly. Room was nice, but it and the property in general, needs updating and maintenance. At a time when hotel patron numbers are lower do to Covid, routine maintenance should be a priority. For example, blown ceiling bulbs make the halls dark, but can be corrected cheaply and easily. It took almost 24 hours to remove several abandoned room service food trays from a hallway alcove. We like the room layout, which isolates the bathroom from the sleeping area. They do have an amazing gym complex. Kites restaurant has limited selections, average food quality and the service was weak. The property is showing its age and needs an investment of time and money to bring its quality up to the level of the cost charged for the room, which was about $400 per night, including tax and fees.
Commentaires de Gestion de l’hôtel
12 mars 2021 par Nicole S., Gestion de l’hôtel
Thank you for taking the time to write a review. I would like to apologize for any inconveniences that occurred during you stay. We are currently in the process of remodeling the hotel slowly but it does take time. Rooms were remodeled in 2018 and the lobby was completed in 2019. We are currently building a new coffee shop, so we hope you come back to see the changes!
par un voyageur
Publié le 1 mars 2021 sur Expedia
Hotel room was dated, and not clean! Smudge marks all over the TV, mold on the shower corners top of the glass had thick black mold gross! We had a used toilet paper roll 😬 the bathroom cabinet had a panel just hanging not even covering the cabinet.
Our sliding door was broken on a lower balcony, safe was locked and couldn’t be opened! BEDS are Horrible like sleeping on concrete! This was not worth 500$ a night! Worst trip I’ve ever had due to no sleep the beds legit feel like concrete! I called to talk to someone but no one cared to call me back 3 days ago! We stayed in room 211
Over all I do not recommend staying here! I need a vacation to recover from this vacation!
Commentaires de Gestion de l’hôtel
12 mars 2021 par Nicole S., Gestion de l’hôtel
Than kyou for taking the time to write a reciew. I would like to apologize for any inconveniences that occurred during your stay. We do take several precautions and procedures given to us by the Department of Health and CDC to make sure our rooms are clean. We also have housekeeping supervisors inspect the rooms prior to allowing guests in. Mattresses are a personal preference and we do offer mattress toppers for guests if they do feel uncomfortable. Thank you again for staying with us.
par un voyageur
Publié le 22 févr. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2021 par Nicole S., Gestion de l’hôtel
Thank you for the positive score! Hope you come back and stay with us again :)
par un voyageur
Publié le 13 févr. 2021 sur Expedia
Beautiful setting. Restaurant food excellent, prices reasonable for an in facility restaurant
Commentaires de Gestion de l’hôtel
12 mars 2021 par Nicole S., Gestion de l’hôtel
So glad you enjoyed your stay :) Hope to see you again soon!
par un voyageur
Overpriced
Publié le 10 févr. 2021 sur HotelsThe outdoor hot pool was the highlight. Overall, the indoor pool had nice ambiance, but it looked a bit rundown. There was rust and wasn’t so clean.
The room was nice with the fireplace. The bed was very hard. The bathroom had rust and could have used some fixing.
Some of the furniture had loose legs and weren’t so sturdy. I expected more for the money.
par un voyageur
A fantastic employee
Publié le 2 févr. 2021 sur HotelsHad on minor problem with getting a hold of the front desk at minerals for a problem with our TV. A fantastic employee, Matt Mcgarry, head of golf overheard us on the phone and solved the problem. Many thanks to Matt. Give him a raise!
Commentaires de Gestion de l’hôtel
12 mars 2021 par Nicole S., Gestion de l’hôtel
We have shared your comments with management and Matt is definitely a wonderful employee! W hope to see you again soon!
par un voyageur
Publié le 21 nov. 2020 sur Expedia
