Note fondée sur 795 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2022 sur Expedia
It was a decent hotel for a short family stay. It's a 8 minutes drive to Mountain Creek water park, which was the purpose of our stay. Amenities are pretty basic.
Commentaires de Gestion de l’hôtel
4 nov. 2022 par Hotel Manager, Gestion de l’hôtel
Dear Joannie,Thank you for staying with us! We're glad to hear you enjoyed your stay and appreciate your feedback. We hope you'll come and see us again soon!SincerelyHotel Manager
par un voyageur
Publié le 14 nov. 2019 sur Hotels
par un voyageur
Publié le 16 oct. 2024
Staff was delightful and helpful.. hotel itself is good for a night's rest. Neighbor complained about smell in their room and I felt uncomfortable showering here.
However, it's good for a quick rest and staff and breakfast was great.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Melecia,Thank you for your feedback! We're glad to hear you found our staff delightful and helpful, and that you enjoyed the breakfast. We’re sorry to hear about the discomfort with the shower and the neighbor's complaint, and we’ll look into addressing those concerns. We appreciate your honesty and are happy the hotel worked well for a quick rest. We hope to provide an even better experience during your next stay!Sincerely, Hotel Manager
par un voyageur
Publié le 10 oct. 2024 sur Expedia
The breakfast was AOK. Problem with phone calls in or.out and no wifi for 1st couple hours early afternoon, was corrected later, staff did best they could with what they had.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear RICHARD,Thank you for your feedback! We're glad to hear that you found the breakfast satisfactory and that our staff did their best to assist you. We apologize for the issues you experienced with phone calls and Wi-Fi, and we're happy to hear they were resolved. Your comments are valuable as we strive to improve our services. We hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
2 of 3 nights no maid service.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your feedback. We apologize for the inconvenience you experienced with the lack of maid service during your stay. This is not the level of service we strive to provide, and your comments will be addressed with our team to ensure we improve in this area. We appreciate your understanding and hope to have the opportunity to offer you a better experience on your next visit. Thank you for staying with us!Sincerely, Hotel Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Peter,Thank you for your rating of 4/5! We’re thrilled to hear that you enjoyed your stay and appreciate your positive feedback. It’s wonderful to know that we met most of your expectations. If there are any specific areas where you think we could improve to earn that last star, please let us know. We look forward to welcoming you back for an even better experience in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Hotels
I have stayed at this property before and once again I was very satisfied with everything! The staff are always very friendly and helpful. The nice lady even showed me how to turn off the TV after I brought the remote control out to the front desk. It's in an excellent location, close to nice restaurants and the beautiful moutains around! :) Highly recommend this super nice, clean hotel :)
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind review and for choosing to stay with us again! We’re delighted to hear that everything met your expectations once more and that our friendly staff was able to assist you. It's great to know you appreciated the convenient location and beautiful surroundings. We truly value your recommendation and look forward to welcoming you back to our clean and comfortable hotel on your next visit! Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we would like to understand more about what went wrong during your stay.Please know that we are committed to improving our services and facilities based on guest feedback. We hope you’ll consider giving us another chance in the future for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
the whole place smelled bad
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback regarding your recent stay. We apologize for the unpleasant smell you encountered throughout the hotel. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.We will investigate this issue further to ensure it is resolved. Your comments are important to us as we strive to improve our facilities and guest experience.We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,Thank you for your positive review and the 4/5 rating! We’re thrilled to hear you enjoyed your stay overall. Your feedback is invaluable to us, as we continually strive to enhance our services and facilities. If you have any specific suggestions for improvement or highlights from your visit, please feel free to share. We look forward to welcoming you back soon and hope to earn that perfect score on your next visit!Sincerely, Hotel Manager
