Note fondée sur 651 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Bed bugs
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Laurence, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 24 sept. 2023 sur Expedia
There’s bedbugs!
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Manager, Gestion de l’hôtel
Hello Marie Magdala ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 7 avr. 2022 sur Expedia
One of my worst experience. We first had a room that our beds was full of hairs. 2nd room had water all over the floor. Next morning we didn’t even shower since the bath was so dirty and disgusting.
Commentaires de Gestion de l’hôtel
8 avr. 2022 par Manager, Gestion de l’hôtel
Hello Sacha,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 19 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
2 avr. 2019 par GM, Gestion de l’hôtel
Thank you for your feedback regarding your stay at Red Roof Inn Vernon
par un voyageur de Hartford, us
Publié le 15 mars 2019 sur Expedia
messy bathroom.mold in sillicone joints. Rusty faucet, limestone stain and soap scum. Dirt ring at the bottom of the bath. Floor ceramic joints blackened of dirt and mildew in the walls and bath angles. ceiling and stucco walls yellowed and stained. Dust everywhere in the room. I have been in others Red Roof in the country without any problem. This is the worst hotel room I have ever had, all establishment combined.
Commentaires de Gestion de l’hôtel
2 avr. 2019 par GM, Gestion de l’hôtel
Response from Red_Roof_Vernon, Owner at Red Roof Inn Hartford - Vernon
Responded Oct 26, 2017
I would like to start by apologizing for your unsatisfactory experience. At Red roof Inn we strive and pride ourselves in providing a clean comfortable room at an affordable price. We also take ownership of any unsatisfactory stays that our guest have brought to our attention and address quickly and efficiently. Thank you for giving us the opportunity to work on improving our guest experience.
Sincerely;
General Manager
par un voyageur
Ordinaire
Publié le 21 mai 2018 sur HotelsCorrect. Draps jaunis. Taches rouges sur le couvre lit et tache sur le fauteuil,paraissaient comme non lavé. Il y avait des chiens admis à cet hôtel.
par un voyageur
Front desk nonsense daily
Publié le 7 oct. 2024 sur HotelsKey cards keep locking you out and you need to get to the front desk every other day to fix, you can get in the building but not your room and it’s very inconvenient when your arms are full and you need to leave your stuff unattended at your door or lug it all with you to front desk. Front desk empty and ring bell to wake them up and give you attitude like your inconveniencing them
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mona, We apologize for any inconvenience you experienced with the key cards during your stay. Rest assured, we will address this with our front desk team to ensure more efficient service in the future. Your feedback is valuable and will help us to improve our guest experience.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
It was fine for a one night stay
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Lori,We appreciate your feedback on your recent stay with us. If there's anything we can do to enhance your experience in the future, please don't hesitate to reach out to our management team.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Hello Eduardo,We appreciate you choosing to stay with us and are pleased that you enjoyed your time at our hotel. We look forward to welcoming you back in the future for another great stay!
par un voyageur
Don’t stay here if you like a towel after showerin
Publié le 6 oct. 2024 sur HotelsQuiet place which is nice, except for when you book more days on your phone they knock on your door and tell you to get to the front desk right away to show you paid, like it’s an emergency! However the 2nd floor looks to be the smoking rooms and the customers look to be possibly homeless or from the disabled placement housing
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback regarding your recent stay at our hotel. We strive to ensure a smooth check-in process for all our guests, and we apologize if there was any inconvenience caused. Our hotel caters to a diverse group of guests, and we value the comfort and security of all individuals during their stay. Thank you for bringing these matters to our attention.
